Mystery Shopper - Omaha
About The Position
A Service Appraiser must evaluate each store with a fair and accurate measurement of customer service, cleanliness, and merchandising according to the Service Appraiser Handbook and provide feedback by inputting evaluation information into the provided iPad. It is the Service Appraiser’s responsibility to ensure they are inspecting each store to the same standards. This is a Part-Time position that will work 10-20 hours per week. You must have valid transportation, a valid Drivers License and Car Insurance. You will be paid by the hour, reimbursed mileage and for the product purchased.
Requirements
- Must be 19 years old or older.
- High School graduate or GED.
- Patience to deal with tough situations; self-motivated and the ability to work with little supervision.
- Must be able to communicate in English, verbally and in writing with employees.
- Valid transportation.
- Valid Drivers License.
- Car Insurance.
Nice To Haves
- Retail store experience.
Responsibilities
- Report on customer service provided by employees.
- Report on the appearance of the employees.
- Report on the overall cleanliness.
- Report on merchandising.
- Maintain a current Driver’s License and automobile insurance.
- Comply with all local, state, and federal motor vehicle and traffic laws.
- Shop stores as scheduled.
- Practice confidentiality about the Service Appraisal Program.
- Dress and act like a normal customer.
- Spend the required per shop amount on approved products.
- Participate in mandatory one-on-ones to improve individual performance and the overall operation of the Service Appraisal Program.
- Communicate problems that have an effect on store team and customer service to the Program Coordinator.
- Consult with the Program Coordinator on store issues that interfere with implementing the required job duties.
- Treat all team members in a respectful and professional manner through effective communication and teamwork.
- Record all hours worked to comply with wage and hour laws.
- Accurately record all mileage driven while performing job duties.
- Sync tablet at the end of each shift worked.
- Read and reply to tablet email at the start of each shift worked.
- Accurately and completely input Service Evaluations into the iPad after the completion of each store.
Benefits
- Paid by the hour
- Reimbursed mileage
- Reimbursed for product purchased
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
