MV SUPERVISOR - 76002375

State of Florida•Boynton Beach, FL

3d•Hybrid

About The Position

This position is responsible for all program activities associated with Dealer Licensing, consumer complaint investigations and various inspection programs. The position is also responsible for supervising, training and development of subordinates; directing the collection of data, ensuring timely reporting of program data and updating program procedures. The incumbent is responsible for directing complaint investigations and processing within the region; overseeing the timely processing of dealer license issuance, titles and registrations. This position is also responsible for coordinating all promotional activities necessary for the implementation of the assigned programs, dealer licensing at the regional level, and related work or special projects as assigned.

Requirements

Communicates clearly in oral and written form; builds effective working relationships; handles difficult situations professionally.
Guides and motivates staff; assigns and evaluates work; provides coaching, feedback and training.
Sets priorities, analyzes issues, develops solutions and makes sound decisions.
Assesses customer needs, resolves issues and addresses conflicts constructively.
Gathers, organizes and maintains information; uses computers, systems and equipment effectively.
Understands procurement processes, contract administration and applicable procedures.
Applies safety, inspection and regulatory standards to protect people, property and data.
Vehicle Knowledge – Understands basic motor vehicle systems and inspection practices including mobile homes and recreational vehicles.
Demonstrates initiative, adaptability, reliability and effective collaboration.
Must have and maintain a valid driver’s license in good standing. No cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment.
No more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
Ability to work in both controlled indoor environments and outdoor environments exposed to the elements.
Ability to sit and stand, use hands to type and handle office equipment.
Ability to sit, squat, and bend to get into, out of, and under a motor vehicle.
Ability to lift boxes/equipment up to 30 lbs.
Ability to travel overnight (evenings and weekends) as needed.

Nice To Haves

Experience conferring with officials, technical or professional specialists, or interviewing individuals to obtain information or clarify facts.
Experience in Florida Real-Time Vehicle Information System (FRVIS), Microsoft Office Suite, Internet Records, Information System (IRIS), National Insurance Crime Bureau (NICB), Database, My Florida Market Place e-procurement system (MFMP).
Ability to work with computers, printers, fax machines, telephones, scanners, copiers, air cards, and VIN Etching Tool.
Knowledge of FLHSMV rules, policies and procedures.
Experience researching and applying rules, regulations, policies and procedures administered by a governmental agency or private entity.
Experience in the collection of data, ensuring timely reporting of data and updating procedures.
Experience preparing and/or approving investigative reports.
Experience using Microsoft Word and Excel.

Responsibilities

Supervising, training and development of subordinates
Directing the collection of data
Ensuring timely reporting of program data
Updating program procedures
Directing complaint investigations and processing within the region
Overseeing the timely processing of dealer license issuance, titles and registrations
Coordinating all promotional activities necessary for the implementation of the assigned programs
Dealer licensing at the regional level
Related work or special projects as assigned