Mutuel Teller IHRC Only

Caesars Entertainment • Shelbyville, TN

2d

About The Position

Mutuel Teller must have a passion for meeting our customers’ needs. Mutuel Tellers must be friendly, customer service orientated, strong relationship builder and trustworthy. Responsibilities Ensure costumer bets are placed correctly Cash/Cancel tickets as requested by customer Cash/sell vouchers Draw or skim money as needed Provide customers with a list of scratches for tracks or results for races Understanding pari-mutuel wagering including: reading tickets sold, tote keyboard and basic racing terminology Responsible for balancing drawer at the end of shift reporting all shortages to manager Resolve customer complaints regarding race sales and service Provide customer service regarding Horseshoe Indianapolis facility Qualifications High school diploma or GED required. Experience in customer service and banking/ money handling preferred. Must possess strong communication skills, be flexible and detail oriented. Ability to read and write; basic computer knowledge; mathematic skills; knowledge of horse racing terms, betting and programs. Must possess good interpersonal skills. Be available to work various shifts, weekends and holidays. Must be at least 21 years of age or older and be able to obtain an Indiana Horse Racing License. ADDITIONAL REQUIREMENTS Must have an outgoing, energetic and enthusiastic attitude. Also required are frequent standing, walking, stooping, bending, reaching, climbing steps and sitting. Must be able to lift up to 30 pounds. Responsible for fostering a fun environment. Responsible for being gracious to all guests and coworkers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff Horseshoe Indianapolis Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment.

Requirements

• High school diploma or GED required.
• Must possess strong communication skills, be flexible and detail oriented.
• Ability to read and write; basic computer knowledge; mathematic skills; knowledge of horse racing terms, betting and programs.
• Must possess good interpersonal skills.
• Be available to work various shifts, weekends and holidays.
• Must be at least 21 years of age or older and be able to obtain an Indiana Horse Racing License.
• Must have an outgoing, energetic and enthusiastic attitude.
• Also required are frequent standing, walking, stooping, bending, reaching, climbing steps and sitting.
• Must be able to lift up to 30 pounds.
• Responsible for fostering a fun environment.
• Responsible for being gracious to all guests and coworkers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures that behavior and appearance are in compliance with established standards.
• Maintains a professional work environment with management and staff
• Horseshoe Indianapolis Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment.

Nice To Haves

• Experience in customer service and banking/ money handling preferred.

Responsibilities

• Ensure costumer bets are placed correctly
• Cash/Cancel tickets as requested by customer
• Cash/sell vouchers
• Draw or skim money as needed
• Provide customers with a list of scratches for tracks or results for races
• Understanding pari-mutuel wagering including: reading tickets sold, tote keyboard and basic racing terminology
• Responsible for balancing drawer at the end of shift reporting all shortages to manager
• Resolve customer complaints regarding race sales and service
• Provide customer service regarding Horseshoe Indianapolis facility

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees