Mutuel Teller I
About The Position
Responsible for the selling and cashing of tickets and customer relations. Responsible for selling and cashing tickets and keeping money boxes balanced. Responsible for the issuance of vouchers for the self-service machines. Responsible for doing skims/draws/returns at appropriate times. Must be able to apply customer service skills to the effective handling of guests to ensure customer satisfaction. Responsible for assisting guests with race results, reading programs, advising on types of bets, the issuance of vouchers and on how to wager. Track and complete Title 31 and Suspicious Activity reports. Assure that guests have a favorable gaming experience. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management.
Requirements
- Must be 21 years of age or older
- Proficient in English verbal and written
- Proficient with BAM devices
- Flexible to work various shifts, weekends, and holidays
- Must be able to obtain and maintain a 1055 gaming license
Nice To Haves
- A high school diploma or GED equivalent is preferred.
- Some experience in cashiering or cash handling and counting is strongly preferred.
Responsibilities
- Selling and cashing tickets
- Keeping money boxes balanced
- Issuance of vouchers for self-service machines
- Performing skims/draws/returns at appropriate times
- Applying customer service skills for guest handling and satisfaction
- Assisting guests with race results, reading programs, advising on bets, and voucher issuance
- Tracking and completing Title 31 and Suspicious Activity reports
- Ensuring guests have a favorable gaming experience
- Maintaining strict confidentiality of financial information, operating systems, policies, marketing plans, and team member/guest information
- Having complete knowledge of casino events and promotional activities, and assisting as needed
- Keeping work area clean and orderly
- Adhering to regulatory, departmental, and Company policies ethically
- Handling routine customer complaints and incidents, and identifying situations requiring supervisory attention
- Resolving situations to maintain positive guest relationships
- Working a flexible schedule including late nights, weekends, and holidays
- Assisting in maintaining a spotless casino by disposing of guest-left items
- Performing other duties as assigned or requested by management
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
