Mutuel Clerk

Churchill Downs Incorporated

20h•Onsite

About The Position

A Mutuel Clerk is responsible for processing, cashing, redeeming, verifying, and selling pari-mutuel tickets for various types of bets. They assist guests with questions and ticket redemptions, and explain wager techniques in a courteous and helpful manner. Ellis Park offers live thoroughbred horse racing during the summer season, with simulcast wagering 365 days a year, 300 HHR machines, exciting promotions, convenient sports betting, The Pea Patch Deli, Dade Park Grill and more.

Requirements

Must be thoroughly knowledgeable of pari-mutuel wagering (e.g., reading tickets sold, tote keyboard, and basic racing terminology).
Must be knowledgeable about all aspects of racing, including types of wagering, availability of simulcasting, and wagering offered at the various tracks.
Must be a minimum of 18 years of age.
Must possess basic mathematical skills (able to add, subtract, multiply, and divide).
Must be able to obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).
Ability to operate a tote wagering system and/or betting terminal
Experience operating counting equipment (10-key calculator).
The job requires the ability to talk, turn, twist, stand for long periods of time, and repetitively use hands 51-100% of the time.
The job requires the ability to bend over and stoop 1-24% of the time.
The job requires the ability to carry, lift and slide/transfer 1-20lbs. 1-24% of the time.
The job requires the ability to organize, read, and perform math skills 51-100% of the time.
Must provide and maintain a valid driver’s license.

Nice To Haves

High School Diploma or GED preferred.
Relevant work experience or cashiering experience is preferred.

Responsibilities

Adhere to Ellis Entertainment, LLC (“Ellis Park”) Core Values and Policies & Procedures.
Act as a role model within and outside the gaming and racing facility.
Maintain a positive and respectful attitude toward customers and coworkers.
Consistently report to work on time and prepared to perform duties of the position.
Be thoroughly knowledgeable of pari-mutuel wagering (e.g., reading tickets sold, tote keyboard, and basic racing terminology).
Be knowledgeable about all aspects of racing, including types of wagering, availability of simulcasting, and wagering offered at the various tracks.
Maintain sales in an organized manner while ensuring efficient and accurate service while providing guests with instructions, taking bets, selling cash, refunding and canceling tickets, and/or other information.
Provide customers with a list of scratches for tracks or results for races.
Handle and secure all money banks to ensure the proper balancing and transaction verification through the sales system and prepare and verify all closing paperwork.
Fill out and sign the variance form if the money bank does not balance at the end of the shift, which must include the possible reason for every variance.
Maintain strong knowledge of money handling, counting, and complex mathematical skills.
Notify higher level management of any complaints or suspicious or unusual activity in a timely manner.
Maintain the confidentiality of winning tickets to ensure guest privacy and all company matters.
Adhere to departmental procedures, safety rules, health regulations, and Kentucky Horse Racing Commission (KHRC) rules and regulations.
Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests).
Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy, and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
Develop a thorough knowledge of services, room locations, amenities, and surroundings (e.g., Mutuels, gift shop, restaurants, Sky Theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.
Always maintain a courteous, positive, and professional working relationship with all Ellis Entertainment personnel and the general public (e.g., coworkers, clients, and vendors).
Work under pressure; maintain regular and punctual attendance, including working odd and unusual hours, weekends, and holidays.
Perform additional duties and responsibilities as necessary or assigned.