Music School Customer Experience Coordinator

The Musicians Learning Center • Raleigh, NC

3d • Onsite

About The Position

The Musicians Learning Center, North Carolina’s largest music school, is hiring! We are looking for a friendly, organized, detail-oriented person to join our team as a Music School Customer Experience Coordinator. This is an important role at our school. As one of the first people our students and families interact with, you will help create a welcoming, positive, and professional experience from the moment they walk through your doors or call us on the phone.

Requirements

• Friendly and outgoing personality
• Excellent phone and computer skills
• Great attention to detail
• Ability to stay organized
• Ability to multitask
• Ability to stay calm in a busy, sometimes noisy environment
• Team player
• Takes pride in doing your job with excellence
• Interested in building a career and growing both personally and professionally
• Enjoys working with kids and families
• Professionalism
• Communication skills
• Reliability
• Ability to work well with people
• Maintain a clean, polished, and professional appearance appropriate for a customer-facing role

Nice To Haves

• No Musical Experience Necessary
• No previous experience in music education needed

Responsibilities

• Welcoming students and families and providing exceptional customer service
• Answering phones and responding to questions from parents and students
• Helping families with scheduling, registration, payments, and account needs
• Using computers and school management systems to maintain accurate information
• Communicating with teachers and other members of our team
• Helping solve problems and finding solutions for students and families
• Completing administrative tasks accurately and efficiently
• Keeping our front-office environment organized, welcoming, and professional
• Working as part of a team to help our school meet its goals

Benefits

• Bonus based on performance
• Paid time off
• Training & development
• 40 hours of paid time off (after 45-day trial period)
• 100% company-paid supplemental vision and dental insurance (after 45-day trial period)
• 100% company-paid life insurance, if qualified (after 45-day trial period)
• Bonuses and incentives for reaching goals
• One free weekly music lesson for you or an immediate family member
• Professional development and opportunities for personal growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed