Music Library Desk Manager

University of Virginia•Charlottesville, VA

14d•$50,000 - $60,000•Onsite

About The Position

The University of Virginia Library invites applications for a Music Library Desk Manager. This position manages the Music Library circulation desk, supervises library student employees, coordinates consistent policies, responds to circulation reports and patron queries, manages some daily building operations in the Music Library and provides excellent customer service, all as part of the Information Services and Spaces team, within the Research and Learning Services area. The duty hours are Monday – Friday from approximately 9:00am – 5:00pm. About the University of Virginia Library: The University of Virginia Library is here to ensure that the University community has the information it needs for teaching, research, and enrichment. Regularly ranked in the top quartile of ARL libraries, UVA Library has six locations, more than 220 staffers, and more than 100 student employees. Additionally, as a major research institution, the Library regularly collaborates with professional organizations such as the Virtual Library of Virginia (VIVA), Virginia Library Association, Association of College and Research Libraries, and others. The University of Virginia Library is committed to a culture of mutual respect, civility, cooperation, mindfulness, accountability, and acceptance of individual differences. Departments and individuals are expected to work together, both in professional collaborations and in creating a culture where all can thrive.

Requirements

Bachelor's degree

Nice To Haves

5+ years of library or customer service experience.
2+ years of supervisory experience, including mentoring, coaching, and performance evaluations.
Experience supervising student workers.
Experience hiring federal work study students.
Budget awareness.
Experience with integrated library systems, and other library technology solutions.
Experience providing training to staff.
Communicates clearly in both speech and writing.
Provides courteous and efficient service to library patrons in person and by phone.
Shows the ability to work independently as well as collaboratively as part of a team.

Responsibilities

Manages the circulation desk.
Distributes information about desk policies and procedures to library staff and student assistants.
Ensures library is open and closed by staff and students according to schedule.
Trouble-shoots technology and equipment issues and initiates help requests within and outside the library.
Provides oversight of building facilities; submits Facilities Management service requests and calls Facilities Management’s 24/7 emergency line as necessary.
Works with Information Services & Spaces (ISS) team to coordinate circulation policies, procedures, and documentation.
Helps examine and reevaluate procedures and policies on an ongoing basis.
Recruits, interviews, hires, trains, and supervises student assistants.
Creates and monitors student schedules.
Manages the online scheduling system.
The Manager will work closely with the Evening Library Coordinator to ensure consistent and coordinated student supervision.
Set expectations that are clear, well communicated, and relate to the goals of the Desk.
Provide student employees with the necessary knowledge and skills to complete their tasks.
Monitor student work, provide performance feedback, and conduct remedial training as needed.
Document student employee performance in conjunction with Evening Library Coordinator and collaborate on Annual Performance Reviews.
Conduct catalog searches to identify a variety of texts, access library resources, and locate specific materials for library patrons.
Provide customer service to library patrons with identifying and using appropriate library resources and online data collections.
Provide patrons with referrals to Reference Staff or Subject Specialist Librarians as appropriate.
Record Desk Stats patron interactions and reminds student assistants to do the same.
Provides excellent customer service to library patrons by locating, identifying and using appropriate library resources and online information.
Turns patron questions into opportunities for information literacy instruction when prudent.
Circulate books, equipment, and other Library items to patrons.
Grant exceptions to circulation policy when appropriate.
Answer questions related to circulation problems and patron accounts or refer to appropriate Library staff.
Search for missing requested items.
Edit catalog records for items that cannot be found and follow up with requesting patrons.
Resolve ‘missing in-transit’ list and maintain accuracy of the Hold Shelf.
Answer circulation email correspondence with patrons, if assigned via LibAnswers.
Functions as backup to the Information Services and Spaces team.
Crosstrain with ISS staff to ensure sufficient back-up staffing when needed.
Work with other ISS student supervisors to ensure consistent and high-quality student training and performance across libraries.
Special duties as assigned.