Museum Shop Sales Associate, Part-Time, Temporary
About The Position
The Denver Art Museum (DAM) is seeking a part-time, temporary Museum Shop Sales Associate to join their team. This role is crucial in representing the DAM and Museum Shop by providing high-quality customer service to all visitors. The associate will work in one of the five gift shop locations within the museum, supporting the Fall Exhibition: Diva. Responsibilities include assisting with daily shop operations, interacting with and assisting visitors, processing sales, and restocking merchandise. The ideal candidate is dependable, attentive, and committed to excellent service.
Requirements
- A high school diploma or equivalent
- Previous retail experience (2+ years preferred)
- Exceptional customer service skills
- Comfort with sales techniques such as suggestive selling and product knowledge
- Basic math skills for handling cash and inventory
- The ability to use positive language
- A positive attitude and professional demeanor
- People-oriented perspective with a focus on inclusiveness
- Dependability, punctuality, and a team-oriented mindset
- Propensity for being detail-oriented with good organizational skills
- Ability to balance multiple priorities and stay organized in a dynamic, fast-moving environment, especially during special events
- Ability to adapt to a variety of situations
- A dynamic, flexible approach when changes arise
- Patience with the ability to listen and understand
- Creative and curious mindset
Nice To Haves
- Spanish language proficiency (may receive a $0.50/hour language differential)
Responsibilities
- Greet and engage customers in a friendly, professional manner
- Understand customer needs and recommend products accordingly
- Drive sales through product knowledge, suggestive selling, and upselling
- Complete all POS transactions in a professional and friendly manner
- Reconcile POS register at the end of the shift (counting monies and entering data)
- Maintain all Shop departments and areas in a neat and organized manner, and adhere to all cleaning protocols
- Act as a resource for questions relating to the general museum, exhibitions, the museum complex, the surrounding area, and attractions
- Stay informed on current promotions, sales, and product features/benefits
- Actively promote membership sales and membership renewals
- Restock products throughout the day and at closing
- Communicate product needs to the management team or shop lead
- Ensure merchandise is tagged, priced, and presented neatly, including new merchandise, on the sales floor
- Communicate effectively with coworkers and management
- Participate in team meetings, training, and store events
- Support peers with tasks and contribute to a positive store culture
- Attend museum staff meetings (Huddle and All-staff) as well as attend on-going employee enrichments/training programs and customer service trainings
- Consistent usage of the Racial Equity Lens in day-to-day operations
Benefits
- Parking at the museum is paid-only.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
