Museum Shop Sales Associate, Part-Time, Temporary

DENVER ART MUSEUM INC•Denver, CO

8d•$19 - $24•Onsite

About The Position

The Denver Art Museum (DAM) is seeking a Part-Time, Temporary Museum Shop Sales Associate to join their team. This role is crucial in promoting the DAM and its Museum Shop by providing high-quality customer service. The associate will work in one of the five gift shop locations within the museum, supporting the Fall Exhibition: Diva. Responsibilities include assisting with daily operations, interacting with visitors, processing sales, and restocking merchandise. The ideal candidate is dependable, attentive, and committed to excellent service.

Requirements

A high School diploma or equivalent
Previous retail experience (2+ years preferred)
Exceptional customer service skills
Comfort with sales techniques such as suggestive selling and product knowledge
Basic math skills for handling cash and inventory
The ability to use positive language
A positive attitude and professional demeanor
People-oriented perspective with a focus on inclusiveness
Dependability, punctuality, and a team-oriented mindset
Propensity for being detail-oriented with good organizational skills
Ability to balance multiple priorities and stay organized in a dynamic, fast-moving environment, especially during special events
Ability to adapt to a variety of situations
A dynamic, flexible approach when changes arise
Patience with the ability to listen and understand
Creative and curious mindset
Ability to stand for long periods of time (entire shift)
Capable of lifting/moving up to 30-40 lbs
Able to bend, reach, and climb ladders as needed for merchandising and stocking

Nice To Haves

Spanish language proficiency (eligible for a $0.50/hour language differential)

Responsibilities

Greet and engage customers in a friendly, professional manner
Understand customer needs and recommend products accordingly
Drive sales through product knowledge, suggestive selling, and upselling
Complete all POS transactions in a professional and friendly manner
Reconciles POS register at the end of the shift (counting monies and entering data)
Maintains all Shop departments and areas in a neat and organized manner, and adheres to all cleaning protocols set in place for the museum
Acts as a resource for questions relating to the general museum, exhibitions, the museum complex, the surrounding area, and attractions
Stays informed on current promotions, sales, and product features/benefits
Actively promotes membership sales and membership renewals
Restocks products throughout the day and at closing
Communicates product needs to the management team or to the shop lead.
Ensures merchandise is tagged, priced, and presented neatly, including new merchandise, on the sales floor
Communicate effectively with coworkers and management
Participate in team meetings, training, and store events
Support peers with tasks and contribute to a positive store culture
Attends museum staff meetings (Huddle and All-staff) as well as attend on-going employee enrichments/training programs and customer service trainings
Consistent usage of the Racial Equity Lens in day-to-day operations