Museum Gift Shop Coordinator

City of Dickinson•Dickinson, ND

3d•Onsite

About The Position

The City of Dickinson is seeking a friendly and organized Museum Gift Shop Coordinator to join our team at the Dickinson Museum Center. This role oversees the museum gift shop’s point-of-sale system and coordinates customer service, merchandising, inventory control, cash management, and daily gift shop operations. The ideal candidate enjoys working with the public, has strong attention to detail, and can provide excellent customer service while helping lead and train seasonal gift shop staff.

Requirements

High School Diploma or GED (required).
Up to two years of experience working in retail, customer service, cash handling, or a related field.
Familiarity with automated point-of-sale systems and integrated inventory management.
Strong computer skills, including Microsoft Office and familiarity with database programs.
Excellent written and verbal communication skills, including public speaking.
Excellent customer service and problem-solving skills.
Knowledge of basic mathematical principles and recordkeeping practices.
Ability to work independently, take initiative, and maintain a positive and professional attitude when interacting with the public and coworkers.
Valid Driver’s License.

Nice To Haves

Museum gift shop experience is preferred.
Familiarity with scanning equipment and digital photography is preferred.

Responsibilities

Serve as the lead worker for gift shop staff and assist with training and daily work direction.
Oversee and perform computerized point-of-sale transactions and cash management.
Monitor sales, resolve cash discrepancies, reconcile receipts, and prepare sales reports and deposits.
Provide excellent customer service, assist customers with purchases, and resolve customer concerns.
Monitor and coordinate the ordering, receiving, and return of merchandise and equipment.
Verify invoices and billing, resolve errors and discrepancies, and coordinate shipping or delivery of merchandise to customers as needed.
Maintain appropriate inventory levels and oversee stock organization and visual merchandising.
Participate in the development and implementation of sales promotions and marketing activities for the gift shop.
Assist with the development and implementation of operating budgets, policies, and procedures.
Monitor cleanliness and general housekeeping within the gift shop area.
Ensure equipment and facilities remain in good repair and that employee and customer safety standards are maintained.
Greet and process group admissions, including verifying admission counts and collecting payments.
Answer incoming phone calls, forward calls, and relay messages as needed.
Maintain lost and found items for the designated retention period.
Perform other duties as assigned.

Benefits

80%-100% City-paid health insurance
optional dental, vision, and life insurance
13 paid holidays
NDPERS retirement, with an optional 457 retirement plan
Annual sick and vacation leave
bereavement leave
paid emergency closure leave
50% off membership for employees & family at our Community Center in town (West River Community Center)
Employee Assistance Program (EAP)
Tuition reimbursement