Museum Experience Associate - Part Time
About The Position
The Museum Experience Associate helps ensure that our visitors have the highest quality Museum experience. This role serves as a front-facing representative of the Museum, providing excellent customer service, welcoming and orienting visitors, and processing ticket purchases. The Associate will also facilitate the Dimensions in Testimony experience, promote Museum membership, and handle various administrative tasks such as answering phones and providing general information. The position requires adherence to the Museum's financial policies and fostering an environment of teamwork and commitment to the Museum's mission.
Requirements
- Availability for weekday and weekend shifts
- Minimum 1 year preferred of recent cash handling and customer service experience in retail environment
- Proficiency with Microsoft Excel, Outlook, and Patron Manager or other POS
- Strong verbal communication skills and ability to communicate in English; fluency in Spanish highly preferred.
- Ability to professionally interact with Museum Board and staff, donors, and external constituents
- Excellent interpersonal skills
- Ability to perform detail-oriented work
- Ability to stand and walk for extended periods, including climbing stairs as needed
Nice To Haves
- Associate or bachelor's degree preferred, and/or pursing a higher education degree
Responsibilities
- Serve as a front-facing representative of the Museum and provide excellent customer service
- Welcome and orient, and organize visitors upon their arrival
- Receive and process ticket purchases via PatronManager (POS system)
- Facilitate Dimensions in Testimony experience
- Comply with all the Museum’s cash handling, financial accounting, and financial reporting policies and procedures
- Promote Museum membership and assist with visitor enrollment
- Answer phone, screen, and forward calls, take phone messages, and provide general information regarding the Museum, directions, exhibitions/events, and programs
- Foster an environment of teamwork and commitment to the Museum’s mission
- Perform other duties, tasks, projects, and responsibilities as needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
