Museum Assistant

HILLWOOD MUSEUM•Washington, DC

22h•Onsite

About The Position

The Museum Assistant is a part-time role responsible for greeting and orienting visitors, acting as a rover or static post observer within the Mansion, answering general questions about the museum and exhibits, and augmenting security by observing and reporting suspicious activity, injuries, or unsafe conditions. The primary goal is to ensure a positive and enjoyable visitor experience. Responsibilities may also include assisting with special event crowd and vehicle management.

Requirements

Experience in customer service.
An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior).
Strong observation skills.
A warm, empathetic, and enthusiastic communicator.
Flexibility, patience, and a positive outlook.
Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people.
Timely and responsive in correspondence via email and phone.
Basic comfort level with and regular use of email and computers.
Demonstrates a commitment to the spirit of Hillwood’s mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors.
Use of a radio for communications.
Communicate professionally in person, over the telephone, through email and other electronic means.
Stand and or walk for extended periods of time.
Ascend/descend stairs, move about their assigned area.
Visually or otherwise identify, observe and assess.
Occasionally required to lift, drag and/or move up to 15 pounds unassisted.

Nice To Haves

Interested in learning about decorative arts, the Museum’s collection and founder.

Responsibilities

Greets and orients visitors at the coat check in the Mansion.
Acts as rover or sits a static post inside the Mansion.
Answers general questions about the Hillwood/exhibit for visitors.
Augments Hillwood Security by observing and reporting any suspicious activity, injury/illness, or unusual/unsafe conditions.
Assures a positive, enjoyable visitor experience.
May assist with special event crowd and or vehicle management.
Welcomes and greets visitors and checks coats/bags (if assigned to Mansion Coat Check).
Provides information and directions to visitors.
Reports suspicious activity to Security.
Relays any emergency information to Security for their response.
Answers Hillwood-related and general questions.
Assists Security with emergency evacuation of visitors.
Circulates throughout assigned area and/or sits a fixed post to observe visitor activity (if assigned as Mansion Rover or Stationary Gallery Monitor).
Assist Security with vehicle management (if assigned to Special Events or Parking).
Assist Security with crowd management and wayfinding (if assigned to Special Events or Parking).