Municipal Liaison Manager

Puget Sound Energy•Burlington, WA

6d•$82,000 - $136,300

About The Position

Puget Sound Energy (PSE) is seeking a Municipal Liaison Manager to join the Customer Engagement team. This role serves as the primary relationship manager between PSE and Public Works departments, ensuring effective coordination, communication, and execution of utility infrastructure projects, municipal initiatives, and emergency response activities within an assigned geographical area. The Municipal Liaison Manager is responsible for addressing operational issues arising from PSE's interactions with municipalities and actively participates in the development, negotiation, and execution of franchises and similar agreements. All PSE employees are expected to uphold safety compliance standards and conduct business honestly, ethically, and in accordance with PSE's core values and Code of Conduct, as well as all regulatory compliance obligations.

Requirements

BA/BS in Construction management, Engineering or related field or equivalent utility operations experience (with emphasis on previous communications and customer service experience).
3 years applicable experience.
Strong written and oral communication skills
Strong technology skills
Working knowledge of Public Works procedures, street use permits and associated requirements.
Understanding of municipal political processes and structure.
Ability to read and understand maps and engineering drawings
Proven ability to provide excellent customer service and conflict mediation
Knowledge of governmental processes and public policy development.

Nice To Haves

Masters Degree
Understanding of PSE gas and electric construction techniques and tariffs
Knowledge of utility operations
Knowledge of PSE standards and practices
Solid customer service and communication skills
Experience in contract administration
Experience working with government agencies

Responsibilities

Acts as the primary point of contact for municipal Public Works departments regarding utility relocations, infrastructure conversions, and major capital projects.
Builds and maintains strong working relationships with municipal staff, contractors, and internal PSE stakeholders.
Facilitates communication between jurisdictions and PSE departments to address concerns, resolve issues, and improve customer satisfaction.
Serves as lead negotiator for jurisdictional franchise agreements.
Interprets franchise requirements and provides guidance to internal and external stakeholders.
Assists with dispute resolution and agreement execution.
Maintains knowledge of municipal organizational structures, public works processes, tariffs, schedules, policies, and applicable agreements.
Advises project teams on municipal requirements and approval processes.
Coordinates with Local Government Affairs and Municipal Land Planning teams on comprehensive plans, growth management, and development-related issues.
Monitors construction activities impacting municipalities and ensures coordination between Service Providers, contractors, and local agencies.
Develops and implements short-term and long-range community engagement and jurisdictional work plans.
Supports implementation of corporate strategic initiatives that impact local governments and communities.
Serves as a key municipal liaison before, during, and after emergency events, providing timely and accurate operational information to jurisdiction partners.
Performs other duties as assigned.