Spanish Preferred

City of Yakima•Dick Zais Law and Justice Center, WA

4d•Onsite

About The Position

The City of Yakima Municipal Court is seeking a bilingual/biliterate English/Spanish cashier to serve as the primary point of contact for residents, assisting them with payments, court processes, and general inquiries with clarity, patience, and respect. This role is crucial for helping residents navigate the court system effectively.

Requirements

High school diploma or GED
24 months of increasingly responsible clerical and cashiering experience
Experience in a fast-paced customer service professional business/office environment requiring a high level of multi-tasking and data entry within various computer application programs (e.g., bank teller, hospital registrar, public licensing rep.)
Ability to work under stress is critical.
Must be able to type net 30 WPM without error
Candidates must pass a background investigation regarding applicant's aptitude, character, judgment, credit, driving record, and criminal history prior to hire.
Must possess ability to quickly adapt to changing priorities and demands.
Ability to positively receive feedback and take direction is essential.
Must maintain a high level of confidentiality.

Nice To Haves

Bilingual/biliterate English/Spanish competency is preferred and will be verified through a Civil Service exam.
Previous legal experience and/or working knowledge of legal terminology is strongly preferred.

Responsibilities

Receives, screens, and answers a wide range of inquiries from the public and various court-related agencies, by phone, or in person.
Provides a variety of technical information to the public and various agencies on all Municipal Court criminal and infraction cases.
Receives, researches, verifies, and processes payments from residents for Municipal Court fines.
Corrects errors in payment records; handles large amounts of cash; makes change; receipts payments.
Receipts cash bail, surety bonds, and bail bonds to initiate a citizen's jail release.
Issues bail refund checks to payers and bail bond agencies.
Adjudicates cases and contacts the Department of Licensing to remove failure to appear from driving records to prohibit license suspension, quashes bench warrants, and notifies Communications.
Balances daily cash, credit, and debit card payments.
Processes all incoming mail and routes accordingly.
Downloads data to create new defendant records from the Statewide Electronic Collision and Ticket Online Records (TRACS) into the State of Washington's Judicial Information System (JIS) to receive payments and set hearings for criminal and civil infractions.
Prepares written correspondence to customers regarding payment matters.
Updates and maintains accurate docket information in JIS by inputting changes such as new address, name change, and hearing updates in the appropriate court room.
Assists customers with questions regarding court hearings, civil and parking citations, traffic violations, bail bonds, financial obligations, and appeal procedures in accordance with established guidelines and procedures.
Resolves detailed customer transactions.
Interprets and explains information to the Spanish-speaking public.
Performs other related duties as assigned.
Requires regular and reliable attendance.