Multnomah Legal Resource Center Specialist (Legal Resource Center Facilitator)

State of Oregon • Portland, OR

5d • Onsite

About The Position

The Multnomah County Circuit Court is hiring a Legal Resource Center (LRC) Facilitator (Multnomah Legal Resource Center Specialist). In this role, you will assist customers with a variety of case types, including family law, protection orders, probate, landlord tenant law, small claims, and some civil matters. Facilitators must be sufficiently familiar with the different case types to spot issues, provide legal information, and explain court procedures. You will frequently interact with staff in other departments to get help with complicated cases, correct court errors, and to confirm court procedures. You will give customers information about, and referrals to, outside services, and therefore must be familiar with legal and other community resources. The LRC also serves as a quasi-law library. You will help customers access and use legal databases, and LRC equipment (computers and printers). You will meet with customers to assess what they need. Through one-on-one facilitations, you will provide relevant legal information and, if appropriate, referrals to various resources. You will also explain court forms and processes, and answer customer questions. As needed, you will provide additional assistance with forms completion, and review completed forms to check for common errors and/or missing information. Our customers represent a cross-section of our community, in terms of socio-economic backgrounds, race, ethnicity, culture, and national origin. They have widely varying levels of education, English proficiency, and understanding of our legal system. Some of our customers are experiencing high levels of stress and traumatic life events (including domestic violence and houselessness). They may be frustrated with court outcomes or confused about the next steps in their case. The ideal candidate for this position wants to make a positive impact in our community, values OJD's mission, and its efforts to increase access to justice services, and enjoys working with the public. Working in a field that is constantly evolving as laws and procedures change, our facilitators must be adaptable, inquisitive, and willing to learn. Assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

• At least two (2) years professional work in social work, social services, court services or a related field.
• Possess a bachelor’s degree from an accredited college or university in Social Work, Criminal Justice, Criminology, Social Sciences, or a related field.
• Any combination of education and experience equivalent to six (6) years of experience that typically supports the knowledge, skills, and abilities for the position.
• A cover letter that demonstrates how you meet the Minimum Qualifications, Special Qualifications, and Requested Skills and Attributes.
• A completed work history, either by completing the Job History (internal candidate) or Work Experience (external candidate) portion of your Workday profile OR by attaching an updated resume.
• Cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications, the Special Qualifications, and the Requested Skills and Attributes.
• Cover letter (not to exceed two pages) attached in the Resume/Cover Letter section of the application.
• Cover letter and filename should include your name.
• Address the cover letter “To the Hiring Manager.”
• In the body of your cover letter, please include responses to all Requested Skills and Attributes.
• Personalize your cover letter for this position.
• Attach your updated resume in the Resume/Cover Letter section of the application.
• Resume and filename should include your name.
• OR Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.
• All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

Nice To Haves

• Experience explaining procedures, policies, or rules to customers with varying levels of education, literacy, and English proficiency; experience communicating through the assistance of an interpreter is desirable.
• Proficiency in a language other than English is desirable, including ASL.

Responsibilities

• Assist customers with a variety of case types, including family law, protection orders, probate, landlord tenant law, small claims, and some civil matters.
• Provide legal information and explain court procedures.
• Interact with staff in other departments to get help with complicated cases, correct court errors, and confirm court procedures.
• Give customers information about, and referrals to, outside services.
• Help customers access and use legal databases, and LRC equipment (computers and printers).
• Meet with customers to assess what they need.
• Provide relevant legal information and, if appropriate, referrals to various resources through one-on-one facilitations.
• Explain court forms and processes, and answer customer questions.
• Provide additional assistance with forms completion, and review completed forms to check for common errors and/or missing information.

Benefits

• 95% to 99% of medical insurance premiums paid for full-time employees, including mental health coverage.
• 10 paid holidays
• 2 floating holidays
• 3 personal business days
• Separate sick and vacation paid leaves (prorated for part-time employees)
• Optional insurances
• Flexible spending plans
• 5% allowance for bilingual skills (including ASL) if you can pass a skills test and are assigned to use those skills on the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level