Multimedia Systems Engineer IV

ARES Corporation•Houston, TX

21h•Onsite

About The Position

ARES eMITS is seeking a Multimedia Systems Engineer to support the Workplace & Collaboration Services (WCS) in delivering innovative, consistent, and secure collaboration solutions. This role is responsible for engineering, installing, configuring, testing, and documenting Microsoft Teams Rooms (MTR)-certified equipment in NASA-managed collaboration spaces. The candidate must demonstrate hands-on expertise, technical judgment, and strong leadership skills to ensure spaces are designed and operated in alignment with NASA standards and mission requirements. eMITS is NASA’s enterprise-level service for delivering multimedia, IT communication platforms, and digital content supporting the Agency’s mission. From capturing rocket launches to delivering enterprise IT solutions and digital outreach, eMITS integrates mission-critical communications across NASA OCIO and OCOMM. This position offers a unique opportunity to directly support NASA’s mission to inspire discovery and share NASA’s story with the world.

Requirements

Requires minimum BA/BS and 8-12 years of related experience as well as hold a relevant certification for engineering Microsoft Collaboration Systems.
Demonstrated experience designing, installing, and configuring Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
Must possess current, relevant Microsoft Teams Rooms–related certifications (must be maintained as technology and MTR device list evolves)
Be familiar with Compliance with EPEAT, Section 508, and energy-savings standards
Proven competency in engineering collaboration spaces as complete audio/video systems, including room sizing, camera coverage, microphone pickup, speaker coverage, display readability, cabling, and signal flow
Ability to produce authoritative engineering documentation and installation guides; experience with version-controlled repositories (e.g., NASA SharePoint Online)
Strong engineering judgment balancing functionality, interoperability, security, supportability, cost, and end-user simplicity
Experience with appliance-based deployments that do not require third-party AV control system infrastructure
Expertise in network configuration, device enrollment (WCS Intune or equivalent), and compliance with Agency Security Configuration Standards
Ability to evaluate spaces as complete systems, confirming usability, installation quality, lifecycle readiness, and operational handoff
Knowledge and experience with installation verification and acceptance procedures, including camera capture/framing, microphone pickup and noise rejection, display readability, speaker coverage, and physical security
Familiarity with Common Room Components requirements: resource mailbox/Entra ID join, one-touch join touch panel, USB-C/HDMI content ingest, secured cabling, cable cubby, dual network drops, dedicated power, and centralized management
Experience developing and maintaining engineering documentation, installation guides, and end-user training materials; ensuring Section 508 compliance
Demonstrated ability to technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability
Proven ability to participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation.
Strong organizational, presentation, and customer service skills; ability to communicate technical concepts clearly to non-technical stakeholders.
Ability to think, plan, and work independently while meeting deadlines.
Strong interpersonal skills with the ability to interact effectively with employees, customers, and cross-functional teams.
Proven ability to manage multiple projects simultaneously and provide daily/weekly project reporting.
Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), as well as SharePoint and Box.

Nice To Haves

Experience supporting NASA, aerospace, DoD, or other large federal technical environments.
Industry-recognized certifications in audio/video engineering, IT systems integration, or related fields
Experience coordinating with NASA facility teams for needed building modifications like power, and network configurations.
Familiarity with NASA or federal procurement systems (e.g., SAP, Deltek, Oracle) for managing PRs, POs, and vendor invoicing.
Experience in guiding system architecture transitions and modernization efforts.
Experience supporting risk-based decisions, system security plan documentation, and coordination with engineering and service delivery leads
Experience providing training and training materials on collaboration and conference rooms
Experience working in sensitive or mission-critical environments, with awareness of federal IT security protocols and data handling standards.

Responsibilities

Design, install and configure Microsoft Teams Rooms certified, appliance-based systems, including compute appliances, touch consoles, cameras, microphones, speakers, displays, and content ingest
Manage multiple projects simultaneously and provide daily/weekly project reporting.
Provide technical analysis for new hardware systems, upgrades, risk assessments, and implementation plans.
Participate in standards maintenance, assessment, and continual improvement, including commenting on NASA standards changes and hardware evaluation
Stay current on industry trends as they relative to evolving collaboration space solutions.
Review and technically evaluate custom/non-standard room approaches, minimizing complexity and maximizing usability
Analyze complex systems, identify gaps, and independently develop solutions.
Contribute to system obsolescence planning, lifecycle tracking, and upgrade/replacement roadmaps (5–7 year planning horizon).
Draft detailed engineering plans, analyses, workflows, and cost estimations.
Support and guide facility-related systems considerations.
Facilitate engineering activities and meetings with Product Owners, customers, and stakeholders.
Communicate technical concepts clearly to non-technical stakeholders.
Willingness to travel for face-to-face meetings, room installation/configuration/acceptance, technical evaluation/site survey, and center visits as needed
Maintain relevant Microsoft Teams Rooms–related certifications