Multimedia Content Associate III

Duquesne Light Company • Pittsburgh, PA

20h • Hybrid

About The Position

The Multimedia Content Associate II is a creative and strategic visual communicator responsible for producing high‑quality photography, video and written content that engage employees, customers and external stakeholders. Serving as an in‑house multimedia specialist within the Internal Communications team, this role develops compelling and informational assets that elevate DLC’s brand and corporate narrative across digital and social channels. This role also includes potential opportunities for camera-facing work in addition to filming and editing duties. In addition, the Multimedia Content Associate II provides critical support to the Communications team during storms or other events that significantly impact electrical service. In these situations, the role creates clear, customer‑focused content that helps inform the public and enhances DLC’s communication efforts during high‑visibility moments.

Requirements

• Bachelor’s degree in visual communications, graphic design, broadcast media or multimedia design, and 3+ years of professional experience or equivalent experience in internships in a corporate or agency environment, or 7+ years of professional experience in lieu of education
• Understanding of advanced social media and visual communication principles required
• Experience working with Adobe suite of programs, Final Cut Pro and/or other media editing and design software
• Excellent analytical skills and ability to multi-task
• Ability to work well with multiple teams, stakeholders and points of coordination at one time
• Ability to build credibility and strong relationships with key external stakeholders and community partners
• Outstanding communications skills, including listening, personal presence and writing
• Ability to make sound judgments and maintain poise and focus in high-pressure situations
• Outstanding attention to detail, excellent organization skills, ability to manage multiple projects simultaneously, and strong problem-solving skills
• Ability to quickly adapt as circumstances change
• Ability to work rapidly and meet deadlines under pressure
• Ability to work independently and as a member of a team
• Ability to handle sensitive, confidential information with care and professionalism
• Maintain high work standards and business ethics
• Must have excellent time management skills and problem-solving skills

Nice To Haves

• Prefer at least 1- 2 years of professional experience or equivalent experience in internships in a corporate or agency environment.
• Experience working in large, complex organizations.
• Utility or creative agency experience a plus.
• Experience working with In-Design

Responsibilities

• Maintain a strong digital voice through creative and strategic social media content, images, videos and written materials.
• Ideate and execute everything from polished executive-level interviews to person-on-the-street engagement with professionalism and a curious mind.
• Continuously bring new thinking to the table to evolve the Company’s social media and external brand presence, including but not limited to YouTube, Instagram, Facebook, X and other owned channels.
• Function as a lead contributor to the Company’s internal communications efforts, from ideation to creation to distribution, including regular production of feature stories and news content.
• Manage Company’s digital and video assets, including internal video messaging monitors, as well as Company’s multimedia equipment.
• Provide input on and contribute as needed to the development of marketing materials and advertisements; provide input and guidance on the execution of external marketing and communications campaigns.
• Support business initiatives, both internal and external, with visual materials, including still images, video and digital content.
• Work with Communications team to develop editorial and content calendars; ensure content supports Company’s business goals and objectives.
• Proactively generate content that positions Duquesne Light as a trusted energy partner committed to providing safe, affordable, resilient service to the community.
• Work with Operations, Customer Experience and other cross-functional partners to develop content strategies that align with key business priorities.
• Participate in Communications team meetings.
• Cover company news by attending events and activities, both internally and externally, and taking photos, videos, conducting interviews, etc.
• Activate as needed during extreme weather and other “all hands on deck” incidents.
• Other duties as assigned
• Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

Benefits

• compensation
• benefits
• opportunities for promotion
• transfer
• layoffs
• return from a layoff
• training and development
• other privileges of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees