Multimedia Communications Specialist, Intermediate

Georgia State University•Atlanta, GA

14h•Onsite

About The Position

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a skilled professional to join our vibrant and growing team as a Multimedia Communications Specialist, Intermediate. The Multimedia Communications Specialist, Intermediate is responsible for writing, designing, and developing materials to support use and adoption of university technology tools, IT services, and innovation initiatives. Working under the supervision of the IIT Director of Communications, the position collaborates with subject matter experts, technology systems administrators, and other communications team members, to develop technical documentation, knowledgebase articles, web pages, graphics, visualizations, video learning materials, and interactive multimedia content that meets university standards. The ideal candidate has experience translating technical processes into common language for non-technical users, creating documentation through a problem-solving approach, and is excited about amplifying the reach and types of documentation available to our organization. It is also helpful to have experience with screen capture videos and website maintenance.

Requirements

Bachelor's degree and two years of related experience, or a combination of education and related experience.

Nice To Haves

Familiarity with webpage and/or knowledgebase tools
Experience translating technical processes into common language for non-technical users
Experience creating documentation through a problem-solving approach
Experience with screen capture videos
Experience with website maintenance

Responsibilities

Create and organize technology support knowledgebase content in the online service desk tool and across digital and physical systems to increase awareness of services and improve ease of access to solutions.
Design and produce professional-quality written and multimedia materials to meet the specifications of project stakeholders.
Create and integrate text, video, audio, graphics, data visualizations, and interactive multimedia to support development of technology solutions and use of technology.
Work individually and collaboratively to meet project deadlines and defined project goals.
Organize and prioritize tasks to support team-based technology projects.
Communicate project progress, issues, and updates in a timely and professional manner and assist with the assessment.
Attend and support campus outreach events on departmental services and solutions to students, faculty and staff.
Research trends and technology in the areas of direct expertise to ensure production of work comparable with highest technology industry standards.