Multifamily Customer Engagement and Partner Management - Senior Director

Fannie Mae • Washington, DC

1d • $175,000 - $239,000 • Hybrid

About The Position

In this compelling leadership role, you will be responsible for driving customer network development, strengthening customer relationships, and leading customer support and engagement activities. You will also provide strategic and operational leadership for the team, partnering with executives and business leaders to establish priorities, coordinate activities, and ensure alignment with broader organizational objectives. The Multifamily Customer Engagement and Partner Management - Senior Director role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
Provide subject matter expertise, industry best practices, and strategic recommendations to leadership to support informed decision-making.
Lead the development and management of customer relationships across business units and customer accounts, with a focus on delivering positive customer outcomes.
Identify and engage executives, managers, and team members to strengthen and support customer relationships.
Provide strategic direction to teams in promoting Fannie Mae products and services, supporting access to affordable financing opportunities.
Collaborate with key stakeholders to develop the strategic direction and priorities for operational activities.

Requirements

• 8+ years of relevant professional experience.
• Experience leading and developing teams.
• Demonstrated experience in the secondary mortgage market.
• Demonstrates curiosity and adaptability by learning and responsibly applying new techniques, including artificial intelligence, to reimagine how we work

Nice To Haves

• Bachelor's degree or equivalent professional experience; Master's degree preferred.
• Strong relationship management skills, including experience engaging customers and stakeholders and developing effective relationship networks.
• Demonstrated experience leading and supporting organizational change to achieve strategic business objectives.
• Strong influencing and interpersonal skills, including negotiation, persuasion, meeting facilitation, and conflict resolution.
• Proven ability to collaborate effectively and respectfully with individuals across diverse functions and areas of expertise to achieve shared goals.
• Experience gathering, analyzing, and synthesizing accurate information to explain complex concepts and address critical business questions.
• Demonstrated leadership capabilities, including leading teams, providing actionable feedback, facilitating meetings, coaching and mentoring, and managing projects, resources, and people to achieve successful outcomes.
• Strong presentation and communication skills, with the ability to convey information and ideas to diverse audiences in a clear, compelling, and easily understood manner.
• Experience using Salesforce CRM.
• Proficiency with Microsoft Office.

Responsibilities

• Provide subject matter expertise, industry best practices, and strategic recommendations to leadership to support informed decision-making.
• Lead the development and management of customer relationships across business units and customer accounts, with a focus on delivering positive customer outcomes.
• Identify and engage executives, managers, and team members to strengthen and support customer relationships.
• Provide strategic direction to teams in promoting Fannie Mae products and services, supporting access to affordable financing opportunities.
• Collaborate with key stakeholders to develop the strategic direction and priorities for operational activities.

Benefits

• Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.
• Fannie Mae incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior