Multi Unit Manager

Heyday Skincare Corporate•New York, NY

5d•Hybrid

About The Position

As a Multi-Unit Manager at Heyday, you will lead and develop a portfolio of 4-6 shops within a region, supporting Shop Managers and their teams in achieving operational excellence, outstanding guest experiences, and business goals. You are a strategic thinker, results-oriented leader, and inspirational coach. You create a culture of accountability, collaboration, and continuous improvement across all locations while championing Heyday’s mission and values. You are passionate about skincare and hospitality, with an eye for talent, a head for business, and a heart for people.

Requirements

3+ years of experience as a Multi-Unit Manager or Area Leader, preferably in a high-growth retail, hospitality, or wellness environment.
Proven track record of developing talent and building high-performing teams across multiple locations.
Strong business and financial acumen, with experience managing multiple P&Ls and achieving revenue and profitability goals.
Exceptional communication skills with the ability to influence and lead cross-functional teams.
Detail-oriented, highly organized, and able to manage competing priorities across multiple locations.
Passionate about the skincare industry and dedicated to delivering memorable client experiences.
Comfortable working in a fast-paced, dynamic environment with frequent travel between shops (travel may include overnight visits as needed).
Proficient in Microsoft Office and Google Suite; experience with scheduling, payroll, or POS systems a plus.

Responsibilities

Lead, mentor, and support Shop Managers, Assistant Managers, and cross-functional teams across multiple shops, creating a culture of high performance and strong engagement.
Partner with the People Team on succession planning, internal mobility, and creating development plans for future leaders.
Act as a resource and role model for Shop Managers, providing ongoing coaching, conflict resolution, and performance management support.
Foster an inclusive, equitable culture in each location where every team member feels seen, supported, and set up for success.
Ensure consistent execution of standard operating procedures (SOPs), policies, and client experience standards across all locations.
Analyze shop performance metrics regularly (P&Ls, utilization, client retention, productivity) and take decisive action to meet or exceed targets.
Oversee effective scheduling, labor management, and inventory practices that align with business goals and improve the bottom line.
Partner with Regional Educators to ensure Skin Therapist recruiting, training, and education plans are well-executed at the shop level.
Own and manage the performance of multiple shop-level P&Ls, driving revenue growth, controlling labor and operational costs, and maximizing profitability.
Lead quarterly business reviews with Shop Managers, analyzing KPIs and implementing strategic initiatives based on insights.
Maintain a strong presence in each shop to understand client feedback, employee experience, and local opportunities.
Uphold Heyday’s service standards and brand promise in every shop by ensuring Shop Managers and teams deliver exceptional, personalized experiences to every client.
Be a visible ambassador of the Heyday brand in local communities—building relationships, attending events, and supporting grassroots marketing efforts.
Support and collaborate on local marketing activations, events, and membership growth initiatives across all shops.