Multi Unit Manager

Circle K•Spring, TX

2d•Onsite

About The Position

The Multi Unit Manager is responsible for the overall operations of a store, including leadership, management, customer service, training, communication, organization, planning, and financial analysis. This role directly supervises store employees, ensures adherence to company standards, and works to maximize sales and profitability.

Requirements

High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
A valid driver’s license and dependable transportation.
Ability to have open availability.
Ability to communicate (orally and in writing) in English.
Ability to perform essential duties and physical functions described above.
Ability to work in the conditions described below.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Responsibilities

Directly supervises the activities of 2 or more full-time employees.
Recruits, hires and trains employees, ensuring excellent customer service.
Develops, manages and assigns tasks to ensure the store is clean, stocked, organized, and well-kept.
Maintains a professional and supportive image.
Schedules employees according to business needs and company guidelines.
Implements non-discriminatory management practices.
Develops positive relationships with suppliers.
Resolves customer complaints in a timely and professional manner.
Provides regular and predictable onsite attendance.
Promotes a safe, positive public image within the community.
Prepares and delivers performance appraisals and feedback.
Trains employees on customer service, store image, marketing execution, safety procedures, and cash awareness.
Ensures employees complete all required training.
Develops methods for timely and proper communication to all employees.
Establishes regular communication meetings with store employees and the Market Manager.
Evaluates and develops action plans to meet store objectives.
Organizes and maintains all store files and manuals.
Ensures accurate and timely completion of reports.
Ensures merchandise is stocked, attractively displayed, and priced correctly.
Ensures required employment-related posters and signs are accessible.
Analyzes daily sales and expense information to maximize sales and net profits.
Budgets and forecasts P&L lines, and manages merchandise margins.
Safeguards and accounts for all money received and disbursed.
Performs financial analysis to maximize sales and net profits.
Notifies Market Manager of any sales, cash, inventory, or operating discrepancies.