Multi-Unit Leader

Dunkin'•Fall River, MA

3d•Hybrid

About The Position

A Multi-Unit Manager (MUM) is responsible for leading the overall operations for 5-8 Dunkin’ Donuts® and/or Dunkin’ Donuts/Baskin Robbins ® combo restaurants, including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants. A MUM would manage a manager at each of their locations and be expected to visit locations often and/or as business needs direct them.

Requirements

Associate’s degree in a related field or equivalent in education and experience
Fluent in English
Microsoft Office proficiency
Facilitation and presentation skills
Written and verbal communication skills

Responsibilities

Responsible for general Human Resource functions such as, but not limited to recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
Ensure appropriate training tools are utilized
Create and maintain a people first culture in the restaurant
Monitor, follow up and report training progress
Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
Ensure Brand standards, recipes and systems are executed
Prepare, complete and follow up on action plans for remodels and new restaurant openings
Lead team meetings to communicate relevant operations information, e.g. seasonal products
Identify and support systems to control costs and maintain budgets
Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
Support sales goals by developing action plans for seasonal forecasting
Ensure tools and systems are in place to roll out new products, systems and processes