Multi-Unit General Manager

Eyemart Express•Yuma, AZ

15h•Onsite

About The Position

The Multi-Unit General Manager oversees multiple optical retail stores under the direction of a District Manager and/or Regional Vice President. The role ensures customers receive professional assistance purchasing eyewear and requires a visible, accessible management presence at each location each week. The suggested schedule should allocate equal time to each location over the course of a month. This leadership position combines sales, customer service, optical lab, and administrative work. The manager enforces company policies and standards; oversees store budgets, costs, profit and loss, accounts receivable, inventory, facilities, and reporting; and manages recruiting, training, coaching, counseling, and termination. The position also establishes and monitors lab production, store sales and quality goals, and maintains positive doctor relationships. Work is primarily performed in a retail store environment that may be fast-paced and deadline-oriented, with exposure to optical-lab materials, chemicals, noise, and other conditions described below.

Requirements

Optical industry experience is required.
Experience in retail, customer service, or sales.
High school diploma or GED.
Ability to stand for prolonged periods, up to eight hours per scheduled shift.
Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull approximately 45 pounds.
Excellent hand-eye coordination and fine motor skills.
Ability to operate basic office equipment.
Clear and concise oral and written communication skills.
Ability to correctly read and interpret prescription specifications.
Ability to multitask, identify and solve problems, and facilitate problem-solving.
Time management skills.
Ability to establish and maintain effective working relationships with direct reports.

Nice To Haves

Experience managing people is preferred.

Responsibilities

Maintain a manager or designated lead associate on duty in each store and adjust work schedules to manage competing priorities.
Manage daily operations across multiple stores and stay in regular contact with management and lead teams.
Meet company standards for sales production, pricing, inventory control, expenditure approvals, doctor’s office production, lab production, and accounts receivable collections.
Ensure employees use the lifestyle selling approach and explain product features and benefits to customers.
Train staff to greet customers when they enter and begin assisting them within two minutes.
Develop leadership talent and build a bench of talent for future growth.
Maintain sales goals at or above company standards across multiple locations.
Develop and maintain professional relationships with doctors that support exemplary patient relationships.
Ensure proper workflow in each store’s lab.
Promote patient satisfaction and resolve patient complaints.
Establish and monitor store budgets and control profit and loss.
Maintain accurate corporate reporting.
Follow and enforce company policies and procedures.
Train employees to follow OSHA and safety requirements.
Ensure accounts receivable collection policies and procedures are maintained.
Maintain a quality medical and retail environment and oversee store cleanliness and facility maintenance.
Receive stock, maintain merchandising, conduct monthly inventory, and follow remake procedures.
Perform sales, customer service, lab, and administrative work, including ordering materials and supplies.
Perform human resource functions, including recruiting, training, coaching, counseling, and termination.