Multi-Unit General Manager

Eyemart Express•Gastonia, NC

6d•Onsite

About The Position

Eyemart Express, a leading optical company with nearly 30 years of experience, is seeking a strong optical leader with at least 5 years of retail OPTICAL management experience to drive growth and customer service. The company is rapidly expanding to over 200 stores nationwide and offers full-service labs in every location. This role is for individuals with the drive, talent, and leadership experience to bring teams together and exceed goals, joining a company that leads in service, quality, and speed.

Requirements

At least 5 years of retail OPTICAL management experience.
Experience working in the optical industry is required.
Experience working in retail, customer service or sales.
Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift).
Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull up to approximately 45 lbs, on rare occasions aid in moving heavy lab equipment.
Must possess excellent hand-eye coordination and fine motor skills.
Must possess excellent finger and manual dexterity, control precision, steady hands/arms.
Ability to operate basic office equipment.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to work effectively in tandem with direct reports and produce quality work while adhering to job flow schedule.
Ability to correctly read and interpret prescription specifications and input into computer properly.
Ability to multi-task in order to maintain acceptable job & customer flow in the store.
Ability to reach and maintain acceptable production levels in the store overall.
Ability to maintain store’s environment and equipment in a safe and organized manner.
Ability to identify and solve problems, and facilitate problem-solving.
Must have understanding of and ability to add and/or subtract positive and negative integers.
Must possess time management skills.
Ability to deal with stressful situations such as deadlines, rejected work, customer complaints, employees’ concerns, etc.
Ability to work independently or with others.
Ability to read, comprehend and follow procedures, protocols, and occasionally, technical manuals.
Ability to correctly and completely fill out all assigned reporting forms in a timely manner.
Ability to prioritize and delegate store’s work load to meet changing priorities and deadlines.
Ability to establish and maintain effective working relationships with direct reports.
Ability to deal with constant interruptions, changes in work flow, changes in number of available direct reports, in a given day, and make sound managerial decisions in response.
High School Diploma or GED.

Nice To Haves

Experience managing people is preferred.

Responsibilities

Ensure all customers are professionally assisted with the purchase of eyewear.
Apply equal time to each location in a given month.
Enforce all Eyemart policies and procedures.
Perform sales, customer service, lab, and administrative work.
Order materials and supplies.
Manage inventory control.
Complete home office reporting.
Establish and monitor lab production, store sales, and quality goals.
Establish store budgets and cost controls.
Manage human resource functions (recruiting, training, coaching, counseling, and termination).
Control P&L and A/R.
Oversee store facility maintenance.
Establish and maintain positive doctor relationships.
Ensure a manager or designated lead associate is on duty at all times.
Adjust work schedule to manage competing priorities and be a visible and accessible presence in each location weekly.
Complete daily store opening process, including mandatory daily bank deposits.
Manage daily operations of multiple stores, staying in constant contact with management and lead teams.
Meet all Eyemart standards: sales production, pricing, inventory control, approval of expenditures, doctor's office production, lab production, A/R collections.
Manage store employees: assign duties, establish performance standards and work schedules, hire, train, motivate, mentor, counsel, measure performance, and terminate when appropriate and with prior HR approval.
Ensure all employees use the 'lifestyle' selling approach and explain product features and benefits.
Train all staff to greet customers upon entry and assist them within 2 minutes.
Develop leadership talent and ensure store associate training and development programs are executed.
Maintain store sales goals for multiple locations at or above company standards.
Develop and maintain a professional relationship with doctors' offices.
Ensure proper workflow in the store's lab, monitoring eyeglass jobs and ensuring quality standards.
Ensure total patient satisfaction and resolve complaints/discrepancies.
Process refunds and approve in-store credits in partnership with home office management.
Establish and monitor store budget and manage within budget.
Establish and maintain the accuracy of all corporate reporting.
Act as Eyemart's ambassador by following and enforcing all company policies and procedures.
Train employees to follow OSHA and safety requirements and maintain a safe retail and lab environment.
Ensure all collection policies and procedures are maintained and effective.
Ensure a quality medical/retail environment is maintained through daily housekeeping duties.
Schedule periodic deep-cleaning and facility maintenance with district management approval.
Manage inventory control, including receiving stock, merchandising, monthly inventory, and remake procedures.
Maintain current edit audit logs to prevent inventory loss and enforce procedures for employee discounted purchases.