Multi Store Manager

EssilorLuxottica Group•Monroe, NC

2d•Onsite

About The Position

The Multi Store Manager drives results and oversees the operations of multiple Sunglass Hut stores within the same mall. This role is an 'on the floor' leadership position, managing multiple stores and responsible for coaching, developing, and inspiring a team of brand ambassadors. The Multi Store Manager will create an environment where the team delivers exceptional service through The Sunglass Hut Experience, consistently modeling behaviors and exceeding sales goals. They are responsible for ensuring all company policies and procedures, associate training and development, and Multi Store Manager tasks consistently meet Brand standards. The Multi Store Manager succeeds through leadership, energy, and a willingness to make quick decisions while motivating the team and holding them accountable for results.

Requirements

High School Diploma
2+ years of previous leadership experience
Time management
Problem solving skills

Nice To Haves

Bachelor’s degree, or equivalent experience
Previous leadership in retail or customer service experience preferred
The Multi Store Manager is expected to work on the highest traffic driving days to ensure delivery of The Sunglass Hut Experience and meet sales goals. Highest traffic days are based on market sales trends.

Responsibilities

Accountable for delivering both stores and personal sales goal and all KPI’s
Drive sales by consistently identifying opportunities and gaps to achieve individual, store, and mall goals.
Inspire team through associate growth plans, PIP’s with documentation and consistent follow up to promote an environment of accountability.
Create an environment of shared wins through coaching, developing, mentoring, and inspiring the team to enhance mall performance.
Network, recruit, and hire to staffing needs filling open positions in a timely manner utilizing appropriate company tools.
Train staff using onboarding tools and ensure completion is reflected on saturation reports.
Create a fun, inspiring, and inclusive work environment that reflects the culture of the brand KCI’s.
Majority of time is spent on the sales floor engaged with customers and coaching our associates.
Continually coach and development the team to ensure consistent and flawless execution of The Sunglass Hut Experience.
Build and protect the integrity and essence of the Sunglass Hut Brand and the brands that we represent including building relationships with our host environments.
Ensure execution and adherence to Brand standards and tools, operations policies and procedures, visual standards, inventory control, associate training and continued development.
Be responsible for all aspects of Associate scheduling pertaining to business needs.