Multi-Store Manager, Cincinnati Premium Outlets

Knitwell Group•Monroe, OH

3d•Onsite

About The Position

As a Multi-Store Manager, you will lead the customer experience and shape a strong store culture for multiple stores. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement. You coach your team to reach their full potential and ensure a welcoming experience for all customers and associates. In this role, you'll have the opportunity to: Cultivate a customer-focused environment that consistently delivers exceptional customer experiences. Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections. Use technology to provide customers with a seamless omnichannel shopping experience. Hire and build an effective store team through training, coaching, and talent development. Create an inclusive store environment for associates where everyone feels welcome and engaged. Develop a strong operational dynamic within the team to achieve store goals. Promote in-store community events and philanthropic partnerships. Use tools and reporting to oversee store profitability, effective budgeting, and payroll. Analyze reporting to develop short and long-term retail plans. Manage the day-to-day operations of the store, including opening and closing.

Requirements

Multi-unit experience (required)
Flexible availability – including evenings, weekends, and holidays
Strong leadership, interpersonal, and communication skills
People management skills and an ability to develop talent
Strong business acumen and ability to create action plans to drive results
Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Ability to travel regularly and manage time appropriately between multiple store locations

Nice To Haves

3+ years retail Store Manager or service industry experience (preferred)
Brings a hospitality mindset when engaging with customers and associates

Responsibilities

Lead the customer experience and shape a strong store culture for multiple stores.
Drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement.
Coach the team to reach their full potential and ensure a welcoming experience for all customers and associates.
Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
Use technology to provide customers with a seamless omnichannel shopping experience.
Hire and build an effective store team through training, coaching, and talent development.
Create an inclusive store environment for associates where everyone feels welcome and engaged.
Develop a strong operational dynamic within the team to achieve store goals.
Promote in-store community events and philanthropic partnerships.
Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
Analyze reporting to develop short and long-term retail plans.
Manage the day-to-day operations of the store, including opening and closing.