Multi Store Manager (Self Storage)
About The Position
The Multi-Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. To this end, the Multi-Store Manager must be able to work within collaborative team efforts to prioritize sales, customer acquisition, vendor management, and the overall performance of their assigned stores. The Multi-Store Manager will also support departmental projects and initiatives and constantly demonstrate teamwork skills by cooperating with staff and customers. The Multi-Store Manager will ensure their assigned stores’ overall reflection of brand expectations, including sales, collections and occupancy stats, positive customer experience, cleanliness, and facility operations.
Requirements
- Minimum (3) years of experience in storage, retail or hospitality.
- Strong use of the English language in verbal and written communication.
- Customer service mindset.
- Proficient in Microsoft Word and Excel.
- Ability to identify potential maintenance, safety, and fire issues.
- Ability to operate roll-up doors for storage units.
- Required to travel on a frequent basis to assigned stores for both regular shift coverage and the ongoing support of team members, customers, and store needs as necessary.
- Must adhere to all GSA Management’s and SecureSpace Management’s policies and procedures.
- Must maintain the integrity of confidential communications and customer information.
- Must maintain a professional, courteous, and cooperative manner with GSA Management and SecureSpace Management staff, as well as "field" personnel and outside contacts, and demonstrate respect and a positive attitude.
- Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods.
Nice To Haves
- Multi-unit experience is preferred but not required.
Responsibilities
- Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
- Guide and assist new customers through the rental process, ensuring transactions are conducted smoothly.
- Reach out personally to potential clients to confirm their moving dates and ensure their storage units are secured.
- Manage past due tenants proactively and handle the paperwork for the lien/auction process efficiently.
- Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
- Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, restocking supplies, and executing light maintenance tasks.
- Communicate results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and the Leadership Team.
- Travel frequently to all assigned locations for scheduled shifts and operational support based on the needs of the business.
- Be flexible with your schedule for weekend and holiday work, depending on facility hours and schedules with your team.
Benefits
- A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team.
- An outstanding company culture with growth opportunities throughout the U.S.
- Competitive starting pay + monthly bonus opportunity.
- Paid Time Off + company holidays.
- 401(k) with a generous matching program.
- Expansive Medical, Dental, and Vision Benefits.
- Free 10x15 Self Storage Unit!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
