Multi Skilled Operator

Salute • Red Oak, TX

2d • Onsite

About The Position

The Multi-Skilled Operator (MSO) is responsible, as part of a team, for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The MSO primarily interacts with Data Center Operators (DCOs), clients, and vendors. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. This equipment includes, but is not limited to, emergency diesel generators, electrical switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems, and a basic understanding of this equipment would be preferred. The MSO also provides comprehensive data center white space support for IT infrastructure, which may include monitoring, troubleshooting, reporting, and day-to-day maintenance – all of this being site-dependent and as per the service level agreements with our clients. MSOs are also responsible for using event monitoring and management systems to provide notifications and escalations to stakeholders during service outages.

Requirements

• Basic knowledge of site facility infrastructure regarding power, thermal management, and associated systems.
• Working knowledge of facility equipment including, but not limited to, pumps, compressors, CRACs, UPS, generators, switch gear, BMS, life-safety systems, security systems and more.
• Experience from stacking and racking of servers to battery/power and structured cabling.
• Good analytical and problem-solving skills.
• Must be able to logically analyze, isolate and resolve site and customer-facing service issues.
• Proficient in monitoring and troubleshooting.
• Good English communication skills, both verbal and written.
• Successful completion of a background investigation as a condition of employment.

Nice To Haves

• Basic understanding of data center equipment (emergency diesel generators, electrical switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems) is preferred.
• Bachelor's degree or equivalent work experience preferred.
• Proven track record of success and delivering results.
• Strong interpersonal and relationship-building skills, conducive to team development.
• Military experience would be an advantage.

Responsibilities

• Ensure all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency through planned preventative maintenance, daily corrective work, and emergency response.
• Provide comprehensive data center white space support for IT infrastructure, including monitoring, troubleshooting, reporting, and day-to-day maintenance as per service level agreements.
• Use event monitoring and management systems to provide notifications and escalations to stakeholders during service outages.
• Work with senior colleagues, team members, vendors, and other stakeholders to test and install data center infrastructure equipment and services.
• Ensure operational services functionality meets or exceeds customer expectations for performance, reliability, escalation, and communication, as per SLA.
• Work closely with vendors to resolve service-affecting incidents and/or outages.
• Troubleshoot infrastructure and equipment problems, placing service calls when problems remain unresolved.
• Perform maintenance as needed/directed.
• Perform day-to-day operations and functional maintenance on infrastructure equipment to ensure the reliability and resilience of the data center environment, as per checklists and procedures.
• Perform consolidated event management for all monitored equipment at the data center site.
• Provide monitoring and overall support, ensuring successful operation of all site facility and other mission-critical equipment infrastructure (Generators, UPS, Thermal Management, Electrical infrastructure, etc.).
• Perform stacking and racking of servers, battery/power, and structured cabling.
• Generate end-user performance reports as needed.
• Troubleshoot and resolve client-side problems when required.
• Produce reports with metrics on service requests, problem management, backup and statistics, and number of events for internal and external stakeholders.
• Monitor capacity utilization.
• Manage/Monitor physical access to data centers.
• Successfully execute Emergency Operating Procedures (EOPs) when required at site.
• Train new staff on all processes and procedures related to the above responsibilities.

Benefits

• 8 company-paid holidays
• 2 floating holidays
• PTO
• Medical, Dental, and Vision insurance (enrollment starting Day 1, coverage begins the first of the month following 30-days of employment)
• Employee Assistance Program
• Employer-supported 401(K) with immediate 100% vesting
• 3% employer match on 401(K)
• 50% match on the next 2% of 401(K)
• HSA
• Mental health resources
• Gym discounts
• Discounted group programs including legal services, home & auto insurance, pet insurance, and ID theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree