Multi-site Self Storage Facility Manager

Osprey Management•Anchorage, AK

3d•$55,000•Hybrid

About The Position

The Multi-Site Self Storage Manager is responsible for overseeing the operations of multiple storage facilities, ensuring each property achieves operational, financial, and customer service goals. This role combines on-site management with regional oversight, providing leadership to property teams while maintaining accountability for revenue growth, occupancy, customer satisfaction, and property upkeep. The Multi-Site Manager serves as the key liaison between onsite facility staff and regional leadership, ensuring consistent performance, compliance, and operational excellence across all assigned locations.

Requirements

Willingness to work respectfully with people of diverse backgrounds
2-3 years of property managerial experience; multi-site management preferred
Basic computer skills and proficiency in Microsoft Word & Excel
Strong written and verbal communication
Professional presentation
Must have a flexible schedule with weekend availability
Ability to solve problems involving tenant ledgers, personnel, equipment/maintenance issues, emergency situations, etc.
Willingness to learn and a drive to improve facility performance
Ability to lift to 50 pounds is required
Valid driver's license
Must be able to pass background check

Responsibilities

Oversee sales strategies and customer service standards across multiple facilities.
Ensure staff are trained to provide exceptional customer service and meet sales goals for rentals, insurance, and merchandise.
Monitor performance metrics (conversion rates, occupancy levels, tenant retention) and implement corrective actions when necessary.
Support escalation of customer inquiries and complaints, ensuring prompt and professional resolution.
Ensure accurate processing of payments, bank deposits, and cash handling at all assigned facilities.
Review daily, weekly, and monthly financial reports to ensure accuracy and identify trends.
Monitor delinquency rates and oversee collection processes, including preparation for auctions and lien compliance.
Approve invoices and reconcile expenses for assigned properties.
Conduct regular property inspections to ensure cleanliness, safety, and functionality at all sites.
Oversee preventative maintenance schedules and ensure timely completion of work orders.
Perform general maintenance, including plumbing, electrical, carpentry, and basic HVAC knowledge.
Handle groundskeeping duties such as mowing, trimming, planting, and snow removal during winter months.
Provide leadership and coaching to facility managers and onsite staff.
Ensure consistent adherence to company policies, opening/closing procedures, and operational standards across all facilities.
Implement process improvements to enhance efficiency and consistency between sites.
Support onboarding and training for new facility managers and staff.
Ensure all facilities operate in compliance with company policies, lien laws, lease agreements, and state/local regulations.
Maintain accurate records of rentals, maintenance activities, inspections, and customer interactions.
Support safety and security protocols to protect tenants, staff, and company assets.