Multi-Site Community Manager

Arqline • Charlotte, IA

4d • Onsite

About The Position

The Multi-Site Community Manager is responsible for generating revenue for the community, handling resident relations, and ensuring the property is rented to its fullest capacity. This role involves maintaining the community's appearance, ensuring timely repairs through regular inspections, and demonstrating strong building infrastructure knowledge. The position requires best-in-class customer service skills and the utilization of marketing strategies to drive traffic and secure leases. The manager must ensure leasing staff effectiveness, timely collection of all payments, and prompt resolution of resident complaints to ensure satisfaction and retention. This role also involves enforcing community and company policies, managing financial aspects including budgeting and record-keeping, and overseeing administrative tasks. Additionally, the manager will supervise maintenance, construction, and rehabilitation activities, and ensure proper handling of all community emergencies.

Requirements

• Bachelor's degree (B. A.) from four-year College or University
• 3 to 4 years related experience and/or training
• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Occasionally required to sit
• Must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
• Specific vision abilities required by this job include close vision, distance vision and color vision

Responsibilities

• Generate revenue for community and handle resident relations
• Ensure property is rented to fullest capacity
• Maintain community appearance and ensure repairs are noted and completed on timely basis
• Utilize marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.)
• Confirm that leasing staff techniques are effective in obtaining closure
• Ensure deposits, rental payments and late/check charges are collected on timely basis
• Deal with resident complaints, concerns, and requests on timely basis to ensure resident satisfaction with management
• Develop and/or implement resident retention programs (resident functions, special promotions, monthly newsletters, etc.)
• Consistently enforce community and company policies
• Greet prospects and qualify by covering all criteria
• Tour community and target apartment
• Highlight amenities (pool, clubroom, etc.) and close the sale
• Process applications for approvals (i.e., credit check, rental history, etc.) and type leases
• Follow-up with applicant regarding status
• Follow-up on prospects unable to close (phone calls, “thank you” notes, etc.)
• Secure new residents signature(s) on appropriate paperwork prior to move-in
• Orient new resident(s) to community (turns over keys, reviews community rules, regulations and procedures, point out mail boxes and review amenities, etc.)
• Monitor apartments up for renewal, send notices, and secure renewal
• Prepare annual budgets and income projections in a timely and accurate manner
• Maintain accurate records of all community transactions and submit on timely basis (rent rolls, delinquency reports, move-in/move-outs, etc.)
• Collect and post rent (when applicable)
• Maintain accurate and up-to-date property accounting and collection records
• Plan for and utilize community resources, equipment and supplies economically (obtain bids/pricing from vendors, suppliers and contractors, deal with inadequate service, etc.)
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis
• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others
• Ensure distribution of all company or community-issued notices (bad weather, emergency, etc.)
• Give direction to and/or monitor maintenance, construction, and/or rehabilitation activities to ensure quality and expediency (Supervise apartments to ensure Service Requests for make-readies are completed and timely, etc.)
• Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)
• Process A/P invoices, handle petty cash and all funds
• Directly supervises employees in the department
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

What This Job Offers

• Job Type: Full-time
• Career Level: Manager