Multi-Site Operations & Distribution Manager

Hearts for the Homeless•Buffalo, NY

9d•Onsite

About The Position

Hearts for the Homeless is seeking a driven and accountable Multi-Site Operations & Distribution Manager to lead the day-to-day performance of our growing thrift store business unit. Reporting directly to the President & CEO, this role provides leadership and accountability to Store Supervisors while overseeing operational and distribution performance across three retail locations, a centralized processing warehouse, approximately 50 team members, and a growing multi-million-dollar thrift store business unit. Because our product comes from donations rather than vendors, Hearts is effectively its own supplier. A defining responsibility of this role is distribution execution — moving the right product and the right labor to the right place at the right time across all locations. Working from targets defined by leadership and our operational data, the successful candidate owns execution: reallocating labor to demand, balancing the sales floor, and ensuring consistent, on-plan performance every week. The thrift and resale industry continues to experience strong growth as consumers increasingly seek value, sustainability, and reuse. Hearts is investing in leadership development, technology, operational analytics, automation, and AI-assisted tools to strengthen performance, improve visibility, and support long-term growth. Hearts believes that strong systems help good people make better decisions consistently. Through investments in operational systems, performance measurement, accountability processes, and technology, the organization has built a foundation for sustained performance. This role will reinforce those systems, strengthen accountability, develop supervisors, and ensure consistent execution across all locations. One of the most important responsibilities of this role is developing people. The successful candidate will coach, support, and hold Store Supervisors accountable while helping them grow as managers, leaders, and operators. This position is ideal for someone who enjoys balancing people leadership, distribution and operational accountability, problem-solving, and continuous improvement.

Requirements

Multi-site operations, distribution, or supply-chain execution experience.
Proven follow-through: given a target, you make it happen across locations.
A people-developer with the courage to raise standards.
Trusts systems and data over instinct.
Genuine commitment to the mission.

Nice To Haves

Retail or thrift experience is a plus, not a requirement.

Responsibilities

Lead the day-to-day performance of the thrift store business unit.
Provide leadership and accountability to Store Supervisors.
Oversee operational and distribution performance across three retail locations and a centralized processing warehouse.
Manage approximately 50 team members.
Execute distribution, moving the right product and labor to the right place at the right time across all locations.
Reallocate labor to demand, balance the sales floor, and ensure consistent, on-plan performance.
Reinforce operational systems, strengthen accountability, develop supervisors, and ensure consistent execution.
Coach, support, and hold Store Supervisors accountable while helping them grow as managers, leaders, and operators.
Balance people leadership, distribution and operational accountability, problem-solving, and continuous improvement.