Multi-Site Office Supervisor

Summit Health•New York, NY

1d•$22 - $25•Onsite

About The Position

The Multi Site Manager is responsible for managing, overseeing and ensuring the successful administrative, financial and operational aspects of multiple sites while mentoring, training other site managers. Essentially, a Multi-Site Manager is accountable for delivering a(n): Inviting and hospitable environment where the patient feels appreciated, comfortable, and at ease Exceptional experience where the patient will want to come back and refer their family and friends to the site for all their urgent care needs Exceptional collaboration with team to support the company’s mission Providing outstanding mentorship and training to newly hired site management staff

Requirements

4-6 years of management experience (urgent care, medical practice, hospital, retail, hospitality or restaurant industries) with multiple-site responsibility preferred
Has an entrepreneurial spirit and takes a proactive approach to business operations
Exceptional patient/customer service skills
Must exhibit passion for outstanding results and compassion for those we work with and serve
Ability to successfully multitask and manage time efficiently and effectively while paying close attention to detail
Ability to work in a fast-paced/ever-changing environment and have the ability to affect change
Strong computer skills (knowledge of a PC, Microsoft Office programs)
Ability to work well in a team environment and be able to navigate through situations and tasks that are outside of straightforward policy and protocol
Excellent leadership qualities to include exceptional communication skills both verbal and written
Basic Life Support (BLS) certification required at time of hire.

Nice To Haves

Bachelor’s Degree in Hospitality Management, Public Health, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)
Bilingual a plus

Responsibilities

Working with regional manager and executive team on multiple site projects including, but not limited to, financial analysis, new initiatives and protocol roll-outs, and site level assessments
Acting as the point person to colleagues in the absence of the Regional Manager
Scheduling the front desk, scribes, medical assistants, and x-ray technician for the site (clinical staff ) scheduling is not done by the managers) including operational, PTO, and Payroll hours; Assistant Site Manager will help in the scheduling process as needed
Coordinating and ensuring the cleanliness, appearance, orderliness, and safety of site environment in partnership with the Regional Manager
Serve on the Advisory Board to partner with various department heads throughout the organization
Understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged
Managing the site openings and closings for all sites within this Manager’s scope of responsibility through coordination of the site level staff
Managing the operations of the site to including the following: Bank Deposits, Patient wait time, NPS, Facilities management, Patient follow up, DOH compliance
Monitoring patient flow, managing ongoing daily front and back office operations
Ordering supplies and routinely testing equipment for quality assurance
Interacting with all major vendors, sales representatives, and other visitors to the site
Liaising with patients to discuss any concerns regarding their visit
Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements
Monitoring the site expense budget and keeping purchases/expenditures within PNL guidelines
Inspecting facility on a daily basis for any structural, cosmetic or operational repairs
Following-up with corporate departments (e.g., IT, Payroll, Aftercare, etc.) for support and escalation of operational and/or patient issues in partnership with the on site covering management
Analyzing and reporting on various business metrics such as, but not limited to: wait times, provider patients per hour, site NPS and survey comments, Yelp reviews, etc.
Creating action plans based on various metrics in an effort to drive change
Managing, monitoring, coaching, developing and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards (with the exception of the doctors). (clinicians)
Multi site manager will have direct management of X-Ray Techs and Scribes
Building strong positive communication and partnerships with clinicians and regional medical leadership to work as a team to enhance the success of the practice
Implementing, monitoring and taking corrective measures to ensure that the CityMD culture is being observed at all times, by all employees
Ensuring all formal performance reviews of all staff (other than physicians) are completed
Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as providing employees with formal write-ups and suggestions for improvement, and administering terminations as needed
Holding departmental meetings and on-site training sessions as needed
Providing mentorship to new Shift Supervisors, Assistant Managers and Site Managers as appropriate