Multi-Site Maintenance Supervisor - Terra Linda Manor/Rotary Valley

Avanath•San Rafael, CA

7h•$28 - $31•Onsite

About The Position

Avanath is a leading property management company specializing in affordable housing for the workforce. Our mission is to cultivate the American Dream by making a difference in residents' lives through excellent customer service and community building. The Maintenance Supervisor is a key role responsible for ensuring the maintenance of properties, delivering superior customer service to residents, and supporting the Community Manager. This role requires a high degree of professionalism, a strong sense of community, and an authentic, positive approach to problem-solving. The Maintenance Supervisor will build relationships with residents, staff, vendors, and community partners, adopting a collaborative approach to foster success.

Requirements

At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.

Nice To Haves

HVAC and CPO certifications are highly desired.

Responsibilities

Deliver on commitments to residents and provide superior customer service.
Oversee the maintenance of the property in partnership with the Community Manager.
Create a sense of community and a positive experience for residents and staff.
Address and resolve resident and staff concerns with an open and professional attitude.
Actively listen and provide support to ensure residents and staff feel seen, heard, and valued.
Demonstrate customer service skills by treating residents and others with respect.
Answer questions from the team and residents.
Respond sensitively to complaints about maintenance services.
Assign work orders with efficiency and urgency.
Project a favorable image of the community to achieve property objectives.
Ensure consistency, follow-up, and follow-through in dealing with residents.
Enforce community policies as delegated by the Community Manager.
Complete work orders generated from resident requests and routine upkeep.
Diagnose and repair defects or problems in accordance with policies, procedures, safety standards, and code requirements.
Coordinate, schedule, and respond to resident/management requests and work orders.
Ensure all repairs and replacements are necessary for community common areas and units.
Support cost-cutting and expense control programs by fixing rather than replacing parts, minimizing waste, and practicing correct tool and equipment usage.
Inspect grounds, buildings, and other community features daily to identify and correct hazardous conditions.
Manage and order maintenance supplies inventory within budget guidelines.
Maintain a preventative maintenance program to extend the life of the community.
Maintain an organized and stocked maintenance shop adhering to safety standards and OSHA guidelines.
Maintain hazard communications program and promote safe work practices.
Manage unit inspections.
Maintain key control of the community.
Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, and work in progress.
Manage and participate in on-call emergencies.
Plan for and utilize property resources, equipment, and supplies economically.
Obtain bids/pricing from vendors, suppliers, and contractors.
Give direction to and monitor maintenance, construction, and rehabilitation activities.
Challenge team members to achieve higher levels of performance by establishing and communicating goals.
Develop standards for the cleanliness and appearance of community grounds, amenities, and interiors.
Supervise, train, and schedule maintenance staff activities under the direction of the Community Manager.
Monitor work progress of maintenance staff daily, providing assistance and instruction.
Provide input to the Community Manager regarding employee performance evaluations.
Ensure compliance with safety meetings, MSDS sheets, OSHA, and other safety-related laws and requirements.
Practice proper safety techniques and report any safety issues promptly.
Comply with safety and risk-management policies.
Follow established policies and procedures, including regulatory requirements and operational processes.
Conduct all business in accordance with company policies, Fair Housing, ADA, and other apartment industry laws.