Multi-Site Community Manager

Osprey Management•Cleveland, OH

1d•$45,000 - $55,000•Onsite

About The Position

The Multi-Site Community Manager is responsible for overseeing the daily operations of multiple manufactured housing communities. This role ensures financial performance, resident satisfaction, and operational consistency across the assigned properties. The manager leads on-site teams, coordinates maintenance and vendor services, facilitates home sales, and ensures compliance with company policies and applicable laws. This position requires strong organizational, leadership, and communication skills to manage multiple locations effectively.

Requirements

Willingness to work respectfully with people of diverse backgrounds
2-3 years of managerial experience of a mobile home community
Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications
Must be highly motivated, be able to work independently, solve problems involving: residents, personnel, finances, equipment/ maintenance issues, emergency situations, etc.
Strong sales and negotiation skills, with a track record of meeting or exceeding sales goals.
Excellent communication and customer service skills to engage with prospective buyers and residents effectively.
Knowledge of Fair Housing laws, state regulations, and best practices related to property management and home sales.
Possess strong written and oral communication skills.
Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
Must be able to work a minimum of 40 hours per week with additional hours as required for proper management of asset
Ability to solve problems
Willing to learn and a drive to improve community/asset
Valid driver's license and clean background required

Responsibilities

Oversee rent collection, fees, and payments at all assigned properties using Rent Manager or similar property management software.
Prepare and review bank deposits, reconcile resident accounts, and generate community-specific financial reports.
Monitor resident delinquencies across sites, communicate outstanding balances, and implement collection procedures.
Review and approve invoices from vendors and contractors; ensure proper coding and timely reconciliation for each property.
Enforce lease agreements consistently across communities and manage the eviction process in compliance with legal requirements.
Process resident move-outs and ensure proper documentation and reconciliation of security deposits.
Serve as the primary contact for resident questions, concerns, and service requests across multiple communities.
Promote a positive and consistent living environment by enforcing community rules and ensuring a high level of customer service.
Support and participate in local community engagement efforts that build goodwill and enhance the reputation of each location.
Oversee the maintenance and appearance of multiple communities, ensuring timely completion of repairs and upkeep of common areas.
Coordinate with internal maintenance teams and third-party vendors to ensure quality and consistency in service delivery.
Conduct regular site visits and inspections to uphold safety standards and company policies.
Work with corporate marketing teams to implement strategies that support occupancy goals across assigned properties
Facilitate mobile home sales by marketing available homes, conducting property tours, negotiating terms, and closing transactions.
Maintain accurate records of home sales and leasing activities in compliance with applicable regulations.
Ensure timely and professional follow-up with prospects across all sites.
Supervise and support on-site staff at each assigned location.
Provide ongoing training, coaching, and performance feedback to ensure operational consistency.
Delegate tasks appropriately and foster accountability across teams at each community.
Ensure compliance with all Federal Fair Housing Act regulations and applicable local housing laws.
Enforce community rules and ensure policies are consistently applied across locations.