Multi-Site Branch Manager

NBT Bank•Lakeville, CT

23h•Onsite

About The Position

The Multi-Site Branch Manager oversees a Tier III branch and/or multiple branch locations. This role is a leader of the branch team, serving as a role model in providing exceptional customer service while promoting and offering bank products and services that align with customer needs. The manager leads, manages, and coaches their branch teams to achieve sales objectives and is responsible for the profitability, growth, and successful operation of their branches. This position involves making outside business calls to cultivate and develop new business and supporting initiatives of other bank business partners. The manager provides leadership to multiple teams to deliver superior quality customer service and a positive banking experience for customers. NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork, providing a total compensation package including competitive salary, bonuses, and a wide range of benefits. The bank emphasizes employee wellbeing, community involvement, a supportive culture, and career development opportunities, having built a reputation as a stable financial institution over 165 years.

Requirements

4 year college degree or equivalent retail, retail banking, or financial services experience
Prior sales management experience required with increased levels of responsibility
Business development & outside business sales experience required
Excellent listening & communication skills are necessary
Organizational, interpersonal and customer relation skills
Ability to function in a fast paced, ever-changing environment
Leadership management
Problem solving/decision making skills
Proficient PC Skills in a Windows environment
NMLS Certification required or ability to obtain upon hire
Oversees multiple branch locations
Travel more than 50%
Driver's License required
Reliable transportation required

Responsibilities

Builds a motivated and high performing branch teams through the effective recruitment, training and development of staff.
Conducts annual reviews, establishes individual goals and proposes salary recommendations to Market Manager for approval.
Responsible for sales coaching of branch staff and participating in the sales activities and results of their branches in achieving individual and team goals.
Provides services to customers, including but not limited to: opening accounts, taking loan applications and referring customer inquiries to appropriate service partner when necessary.
Maintains integrity and compliance within the branch in accordance with audit and branch operations policies and procedures.
Represents the bank within the community they are located and plays a leadership role of civic and community organizations.
Decisions loans and provides customer complaint resolution exercising sound judgment and decision making within established guidelines.
Other duties as assigned.

Benefits

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Medical Coverage (for Part-Time Employees Working 20+ Hours/Week): Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage (for Part-Time Employees Working 20+ Hours/Week): Ensuring your overall health and well-being.
Voluntary Benefits (for Part-Time Employees Working 20+ Hours/Week): Including hospital, accident, and critical illness coverage.
Generous Parental Leave (for Part-Time Employees Working 20+ Hours/Week): Six weeks of paid leave at 100% of your salary.
Retirement Plans (for All Part-Time Employees): Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future.
Paid Sick and Safe Leave (for All Part-Time Employees): For your health and safety.
Employee Assistance Program (EAP) (for All Part-Time Employees): Access to support and resources.
Financial and Banking Services (for All Part-Time Employees): Various banking services benefits and financial planning assistance.