Multi - Service PA1 - Service Centre Specialist

Capgemini•El Paso, TX

11d•$14•Remote

About The Position

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Click the following link for more information on your rights as an Applicant - http\[\]://www.capgemini.com/resources/equal-employment-opportunity-is-the-law About Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. Visit us at www.capgemini.com . People matter, results count. Profile\: Customer Service Analysts / Contact Center / Call Center (Remote Job) Hours of operation\: Tues - Sat 5\:00am to 8\:30pm MST (8 1/2 hour daily shift) Pay\: $13.50/hr Laptop provided Interview Process\: 1 Telephonic / Video Interview May also apply directly by sending your resume to Capgemini strives to create a fun work environment where performance is rewarded through monthly contests and incentives on top of base pay. You will have an opportunity to earn up to an additional $400 per month in monthly incentives focused on job performance, quality, and attendance.

Requirements

Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications
Availability for remote workspace audits (via webcam or phonecam) Inspection time less than 5 min
Highspeed and reliable Internet connection
Quiet and focused work environment
Ability to effectively communicate with members and prescribers while managing multiple software systems
Accountable and results driven
Critical thinker/problem solver
Receptive to constructive feedback and flexible in adapting to change
Ability to effectively plan, prioritize, and organize time and workload
Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
Proficient in navigation of multiple computer applications
Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
Able to multi task efficiently in order to complete each call within the AHT targets designated by the Client
Ability to type more than 30 WPM

Nice To Haves

At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
Six months of PBM/pharmaceutical related work strongly desired
1+ years of call center experience
1+ years of healthcare background
Team player with excellent communication skills both verbal and written
Exposure to business domain is an added advantage
Organizational skills including the ability to multi-task, set priorities, and follow up promptly
Ability to work a flexible work schedule

Responsibilities

Receive inbound phone calls from our prescribers and members
Utilizing multiple software systems to create Prescription cases and determine coverage, determination and appeals process
Good written and verbal communication skills
The ability to display soft skills while moving the call forward
Meeting or exceeding government mandated timelines
Complying with turnaround time, productivity, and quality standards
Conveying resolution to beneficiary or provider via direct communication and professional correspondence
Acquiring and maintaining basic knowledge of relevant and changing Clients guidance
Research, troubleshoot and resolve client application discrepancies using computer system
Meet daily tasks through various forms and mediums of communication – written, verbal and/or by phone