Multi-Location Customer Service Specialist

Sherwin-Williams•Phoenix, AZ

12h•Onsite

About The Position

This position is essential to the success of Sherwin-Williams retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. This role is a Shared Store Customer Service Specialist for three specific stores in Phoenix, AZ. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. Sherwin-Williams' purpose is to inspire and improve the world by coloring and protecting what matters. Their paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. The company invests in its people through rewards, benefits, and the flexibility to enhance health and well-being; opportunities to learn, develop new skills and grow contributions; and connection with an inclusive team and commitment to communities.

Responsibilities

Work closely with wholesale and retail customers to determine their needs
Answer customer questions about Sherwin-Williams products
Recommend the right solutions
Promptly resolve any customer concerns
Ensure maximum client satisfaction
Stay up-to-date with product features
Maintain the high quality and visual standards of the products and store
Achieve excellent customer service
Consistently meet the store’s sales goals
Contact with customers, which may include minors
Access cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value