Multi-Line Claims Adjuster – MS (Litigation Exposure)

Ccmsi • Jackson, MS

1d • Hybrid

About The Position

The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned multi-line claims for tort-focused accounts within the Mississippi jurisdiction. This role manages claims from assignment through resolution (cradle to grave), including files with moderate complexity and approximately 50% litigation exposure, while ensuring compliance with CCMSI claim handling standards and client-specific instructions. This position is designed for experienced adjusters with 5+ years of multi-line claim handling experience who can independently manage a multi-account desk, prioritize competing demands, and deliver consistent, high-quality outcomes in a dynamic environment. This is a full life-cycle adjuster role requiring strong organization, proactive file management, and the ability to stay current on diaries and claim progression.

Requirements

• Minimum of 5 years of multi-line claim handling experience
• Experience handling moderate to complex claims with litigation exposure
• Strong organizational skills with the ability to manage a multi-account caseload effectively
• Proven ability to prioritize, multitask, and maintain diary discipline
• Strong analytical, negotiation, and decision-making skills
• Excellent verbal and written communication skills
• Ability to work independently with minimal supervision
• Proficiency with Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Mississippi adjuster license required

Nice To Haves

• Prior TPA experience
• Experience handling tort or public entity claims
• Experience working in a litigation-driven environment
• Additional state adjuster licenses
• Bilingual (Spanish) proficiency is helpful but not required

Responsibilities

• Investigate, evaluate, and adjust multi-line claims in accordance with corporate standards, client guidelines, and Mississippi state regulations
• Manage claims cradle to grave, including files with litigation exposure (~50%)
• Establish and maintain reserves and provide reserve strategies within authority guidelines
• Review and approve medical, legal, damage estimates, and miscellaneous invoices for accuracy and claim relevance
• Negotiate settlements with claimants and attorneys in alignment with corporate standards and client expectations
• Authorize and issue claim payments within established authority levels
• Assist in the selection and oversight of defense counsel and external vendors (legal, surveillance, case management)
• Assess and pursue subrogation opportunities through resolution
• Maintain accurate and timely claim documentation, diary management, and file updates
• Prepare claim reports, reserve analyses, and status updates as required
• Coordinate consistent and effective communication with clients, claimants, attorneys, and other involved parties
• Provide notice to excess or reinsurance carriers when applicable
• Attend hearings, mediations, and legal proceedings as appropriate
• Conduct claim reviews or support client training sessions when requested
• Ensure compliance with corporate claim handling standards and service commitments

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed