Multi-Line Claims Adjuster – General Liability / Premises Liability

Ccmsi • Dallas, TX

6d • Remote

About The Position

The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned general liability and premises liability claims within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave), including files with litigation exposure, while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws across multiple jurisdictions (excluding Alaska). This position is designed for experienced liability adjusters with 5+ years of claim handling experience who can independently manage a multi-account desk, navigate competing priorities, and deliver high-quality outcomes in a fast-paced environment. The ideal candidate demonstrates strong organizational discipline, effective negotiation skills, and sound professional judgment when handling bodily injury and liability-driven claims. This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take full ownership of their files, maintain proactive communication, and drive claims through completion with accuracy and accountability. Please note: This is a claims adjuster role, responsible for cradle‑to‑grave liability claim handling. It is not an HR, consulting, or employer‑side position.

Requirements

• Active adjuster license in home state required (multi-state licensing preferred)
• Experience managing a multi-client desk and navigating varying client expectations
• 5+ years of multi-lin claims experience is required (General Liability and Premises Liability)
• Strong analytical, negotiation, and decision‑making skills
• Strong ability to handle diverse claim types and pivot quickly throughout the workday
• Ability to analyze coverage and communicate claim decisions clearly and professionally
• Excellent time‑management and organizational abilities
• Strong written and verbal communication skills
• Ability to work independently in a remote environment with strong accountability
• Reliable, predictable attendance during business hours
• Litigation management experience
• Active New York adjuster license is required

Nice To Haves

• Third Party Administrator (TPA) experience preferred
• Experience performing coverage evaluations and coverage position analysis draft/issue tender letters
• Experience working within a TPA environment
• Bilingual (English/Spanish) is a bonus

Responsibilities

• Investigate, evaluate, and adjust multi‑line liability claims (property damage & bodily injury) in accordance with CCMSI standards and state requirements.
• Manage claims involving commercial vehicles, trucking exposures, commercial general liability premises/product claims, and third‑party liability.
• Determine coverage, assess liability, and develop defensible claim strategies.
• Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed.
• Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines.
• Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations.
• Engage, coordinate, and manage defense counsel or other external vendors when appropriate.
• Identify and pursue subrogation opportunities.
• Maintain detailed and timely claim documentation, diary management, and financial reporting.
• Support excess reporting requirements and client communication needs.
• Deliver consistent, high‑quality service with professionalism and integrity.

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth : Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed