Multi-Line Claim Representative I

Ccmsi • Jackson, MS

5d • Hybrid

About The Position

CCMSI is seeking a Multi-Line Claim Representative I to join our Mississippi Tort Claims team. This role is designed for an individual looking to build a long-term career in claims handling through hands-on training and development. You will investigate, evaluate, and assist in resolving multi-line claims while learning industry best practices, client service standards, and claim management processes. The position offers the opportunity to develop technical claims expertise while supporting multiple Mississippi-based accounts with low to moderate complexity claim exposures.

Requirements

• Mississippi Adjuster's License or ability to obtain and maintain required licensing.
• Excellent oral and written communication skills.
• Strong computer proficiency, including Microsoft Office applications.
• Ability to prioritize work, adjust to changing priorities, and manage multiple tasks effectively.
• Strong organizational skills and attention to detail.
• Demonstrated work ethic, accountability, and desire to learn and grow.
• Reliable attendance during established business hours.

Nice To Haves

• Insurance claims experience or familiarity with insurance terminology.
• Associate's or Bachelor's degree, preferably in Risk Management, Insurance, Business, or a related field.
• Prior experience in insurance, customer service, legal support, healthcare administration, banking, or other detail-oriented professional environments.
• Experience working in a fast-paced environment requiring frequent prioritization and adaptability.
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required for success in this role.

Responsibilities

• Investigate and manage assigned multi-line claims in accordance with CCMSI claim handling standards and client expectations.
• Gather and review claim documentation, statements, medical records, invoices, and other materials necessary to evaluate claims.
• Maintain timely communication with claimants, clients, vendors, and other stakeholders throughout the claim lifecycle.
• Review and process claim payments within established authority guidelines and company procedures.
• Prepare claim summaries, reserve recommendations, status reports, and file documentation that support effective claim resolution.
• Monitor claim activity, identify potential issues, and escalate concerns when appropriate.
• Manage priorities across multiple accounts while maintaining quality, responsiveness, and service commitments.
• Build technical claims knowledge and develop the skills necessary for future advancement within the CCMSI claims organization.

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Internal training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree