Multi-Line Adj

Crawford•Cleveland, OH

3d•Hybrid

About The Position

Under moderate supervision, provides and delivers claims adjusting services and solutions for customers in multiple lines of business. Responsibilities include investigating coverage, liability, compensability, and damages; interviewing claimants and witnesses; establishing claim reserves; handling evidence; obtaining and interpreting official reports, medical reports, and claim forms; and attending/participating in mediations, trials, or hearings. The role involves negotiating and settling claims, managing litigation within client service parameters and authority levels, and potentially presenting evidence at legal proceedings. Additional duties include making regulatory filings, disposing of salvage, pursuing subrogation, preparing reports, and maintaining company reputation by complying with regulations and service standards. The position requires maintaining expected caseloads in multiple lines of business while meeting service delivery, production, quality, sales, and educational objectives. Responding to emergency on-site claim investigations before, during, and after work hours is necessary. Maintaining professional and technical knowledge through continuing education and acceptable product quality through compliance with service standards and internal quality control initiatives are key. Upholding the corporate image by participating in industry organizations and functions, and the ability to multi-task in a time-sensitive environment with a sense of urgency are also important. The role upholds the Crawford Code of Business Conduct and may involve participation in special projects or duties in other areas as requested.

Requirements

College degree or an equivalent combination of education and experience.
Minimum 2 years insurance adjusting experience with experience in each of at least two lines of business (casualty, property, or workers' compensation).
Personal computer, typing and keyboarding skills
In-depth knowledge of insurance coverage, practices and negotiating skills in multiple lines of business.
Familiarity with legal, medical and technical disciplines within specific business lines.
Strong verbal and written communication skills.
Good analytical ability and mathematical aptitude.
Good attention to detail and organizational skills.
Ability to gather and analyze information, then determine and implement the appropriate course of action.
Good interpersonal and sales skills.
Licensing as required by state and local jurisdictions.
Must have a valid driver's license.
Additional continuing education as required by Crawford Educational Services and as applicable for jurisdictions in which claims are adjusted or investigated.

Nice To Haves

A variable schedule including on-call may be required.
Depending on case load you may be required to work beyond normal business hours when necessary.
Travel may be required during/outside of normal business hours when necessary.

Responsibilities

Investigate coverage, liability, compensability and damages with all parties involved in a claim as requested by our customers or Crawford and Company or a subsidiary thereof.
Investigate claims by interviewing claimants, witnesses, establish claim reserves, handle evidence, obtain and interpret official reports, medical reports and claim forms, and attend/participate at mediation, trials or hearings.
Negotiates and settles claims, sets reserves, and manages litigation within client service parameters and authority levels by obtaining demands and making offers to claimants.
May present evidence at legal proceedings.
Provide filings with regulatory agencies, disposing of salvage and pursuing subrogation when appropriate.
Prepare reports by collecting and summarizing information required by the client and obtained through investigation.
Self starter capable of working alone or with others.
Maintains company reputation and insurance product integrity by complying with Federal and state regulations, client and Crawford and Company service standards.
Maintain expected case loads in multiple lines of business while meeting established service delivery, production, quality, sales and educational objectives.
Respond before, after and during work hours to emergency on site claim investigations.
Maintain professional and technical knowledge through continuing education in multiple lines of business.
Maintain acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.
Uphold and project the corporate image by participating in industry organizations and functions.
Ability to multi—task in a time sensitive environment and handle job responsibilities with a sense of urgency.
Upholds the Crawford Code of Business Conduct at all times.
Participates in special projects or performs duties in other areas as requested.