Multi-INT Mission Operations Engineer and Tools Trainer

CACI•Denver, CO

About The Position

We are seeking an enthusiastic and skilled Mission Operations Engineer/Systems Engineer to join our team working on the Makalu contract. This role involves supporting, promoting, and enhancing mission- critical applications that provide Situational Awareness and Collaboration capabilities. The ideal candidate will have a strong background in operations, excellent communication skills, and the ability to bridge the gap between technical teams and end-users in the Intelligence Community and military. On team Makalu, Mission Operations Engineers (MOEs) are an integral part of the development team. Experienced intelligence analysts with strong analytic and communication skills are encouraged to apply. Support to ongoing engineering and training related for Bōdhi, a cutting-edge situational awareness tool, and ChatSurfer, a DoD and IC collaboration tool, supporting watch floor activities and significant event monitoring.

Requirements

Active TS/SCI clearance with a polygraph.
Typically requires a University Degree (BA/BS) or equivalent and 5+ years of related military and/or government professional experience supporting a cryptologic mission.
Ability and willingness to support the travel requirement of up to 25%; in addition, local travel to customer locations.
Minimum two years’ experience performing analytical work in the Intelligence Community.
Prior trainer/instructor experience.
Previous experience supporting both DoD and Intelligence Community customers, to include interactions with community seniors and military officers
Strong organizational skills and attention to detail.
Strong oral and written communications skills. Will be expected to brief and contribute to written documentation.
Proven, detail-oriented analytical and critical thinking skills.
Ability to work with and support end users with varying levels of technical competence.
Team player with the ability to also work independently and with limited supervision.
Understanding of IC/military operations.

Nice To Haves

Experience with Bōdhi, ChatSurfer, FADE.
Background in adult learning and/or instructional systems design.
Experience in the creation of training materials.
Familiarity with or prior experience supporting software development activities.
Knowledge of Geospatial Information Systems (GIS).
Prior experience using JIRA software.

Responsibilities

Providing user support via chat, phone, or user tickets.
Testing new capabilities as well as regression testing as needed.
Leverage your analytical and operational experience to integrate. Bōdhi/ChatSurfer/MOST/WTSD into operations supporting various missions across the IC and DoD.
Conduct in-depth training courses that includes demonstration, lecture and hands-on approaches for students at factory and CONUS/OCONUS customer locations.
Introduce and integrate Bōdhi/Chatsurfer/MOST into a broad range of unique customer mission sets.
Work closely with Makalu’s software development team to provide feedback and influence how new features are developed.
Conduct briefings and provide demonstration support to various IC and DOD customers as requested by the program. This may include community seniors and military officers.
Update training materials to reflect Bōdhi /Chatsurf er/MOST’s latest features.
Capture customer requirements and feedback for possible inclusion in future development efforts.
Assist in testing new features and updates, providing an operational perspective.
Document user feedback and operational insights to guide product improvements.
Create and Update Operational views as needed.
Create and Update Videos for Bōdhi /ChatSurfer/MOST