MTEI Coordinator

Cornell University•Ithaca, NY

1d•Hybrid

About The Position

The James McCormick Family Teaching Excellence Institute (MTEI) is embedded within the Duffield College of Engineering and also supports the Bowers College of Computing and Information Sciences. MTEI is committed to collaborating with faculty to improve teaching, with particular emphasis in providing support for new faculty, active learning methods, classroom design and support, faculty engagement with teaching innovation, and leveraging technology. MTEI offers training and support in teaching new faculty with a focus on creating courses that engage all students in learning and developing both technical skills and teamwork skills. MTEI gathers mid-semester student feedback for nearly all engineering courses and most courses in Computer Science and Information Science, providing students an anonymous way to provide feedback to faculty. MTEI works with faculty to resolve issues in teaching and to support innovation and growth in teaching methods to make learning effective for all our students. The McCormick Teaching Excellence Institute (MTEI) is seeking a highly organized, analytical, and collaborative MTEI Coordinator to play a key role in supporting faculty excellence, educational innovation, and student success. In this dynamic position, you will serve as the operational backbone of several high-impact teaching and learning initiatives, supporting the administration of MTEI's mid-semester feedback program, coordinating faculty programs and events, lending library resources, and supporting day-to-day operations across a diverse community of faculty, staff, and students. As the MTEI Coordinator, with provided direction from leadership, you will implement the administration and continuous improvement of MTEI's mid-semester feedback program through use of surveys, supporting approximately 280 courses each semester across 13 departments. You will coordinate survey deployment, data preparation and analysis, and pull reports/visualizations that help faculty enhance teaching effectiveness and inform strategic decision-making. In addition, you will coordinate faculty development programs and events as well as the Teaching Technology Lending Library, coordinate operational logistics, support budget administration, and supervise student staff. This position requires strong analytical skills, exceptional attention to detail, sound judgment, and the ability to balance multiple priorities while working collaboratively with a wide range of stakeholders. Key to this role is ability to follow directions and to ask clarifying questions to accomplish tasks and responsibilities in line with expectations from leadership.

Requirements

Associate’s degree and 4 to 6 years of relevant work experience or an equivalent combination of education and relevant work experience.
Demonstrated experience independently managing complex programs, projects, or operations with minimal supervision.
Strong analytical and problem-solving skills, including the ability to interpret data, identify trends, and generate actionable insights.
Experience designing, administering, or supporting surveys and/or data collection processes (e.g., Qualtrics or similar tools).
Proficiency with data management and reporting tools (e.g., Excel; experience), including the ability to work with datasets and produce reports or visualizations.
Advanced organizational and project management skills, with the ability to manage multiple concurrent priorities and meet deadlines.
Excellent written and verbal communication skills, including the ability to draft clear, accurate, and audience-appropriate materials.
Demonstrated ability to exercise sound judgment, initiative, and discretion while handling confidential or sensitive information.
Proven ability to coordinate and collaborate across multiple stakeholders, resolve complex issues, and provide guidance on processes and procedures.
Ability to develop inclusive and collaborative working relationships with faculty, staff, and students in a diverse academic environment.
Ability to plan, coordinate and deliver logistics support for program events.

Nice To Haves

Bachelor’s degree in a relevant field (e.g., education, data analytics, information science, or related discipline).
Experience with survey design methodology and administration, including advanced Qualtrics functionality (e.g., complex logic, branching, customization).
Familiarity with advanced data management tools, including executing Python programs.
Experience managing or supporting instructional technology, classroom technology, or equipment lending programs.
Experience maintaining and updating website content using a content management system, including applying accessibility (ADA) standards.
Experience supporting academic programs, faculty initiatives, or higher education environments.
Experience coordinating cross-functional initiatives involving multiple departments
Demonstrated experience with event programming.

Responsibilities

Administer MTEI's mid-semester feedback program from planning through reporting.
Create, test, and implement surveys using Qualtrics and other tools.
Steward, clean, and maintain course and survey datasets.
Generate customized reports, visualizations, and faculty-facing summaries using reporting tools.
Analyze teaching and learning data to support program evaluation and decision-making.
Serve as the primary resource for survey-related questions and troubleshooting.
Maintain accurate records and ensure confidentiality of sensitive information.
Plan and execute the logistics for workshops, faculty programs, focus groups, and special events.
Develop logistics plans, timelines, program materials, and participant communications.
Troubleshoot challenges and ensure seamless program delivery.
Represent MTEI at meetings and events and provide guidance to participants on processes, expectations, and resources.
Coordinate complex calendars, meetings, and scheduling activities.
Prepare meeting materials, track action items, and maintain documentation.
Support classroom and computer lab scheduling across multiple departments and university partners.
Resolve scheduling conflicts and facilitate effective use of shared resources.
Coordinate the MTEI Teaching Technology Lending Library.
Coordinate instructional technology resources, equipment maintenance, and user support.
Learn and provide guidance to others on teaching technologies after training.
Maintain website content and ensure accessibility compliance.
Develop user guides, instructional materials, and technology-related communications.
Process purchases, reimbursements, and financial transactions.
Track expenditures, reconcile accounts, and maintain financial records.
Prepare monthly budget reports and expenditure analyses.
Ensure compliance with university policies and responsible stewardship of resources.
Recruit, onboard, train, and mentor student employees.
Assign and monitor work, provide coaching, and support professional development.
Ensure timely completion of projects and operational tasks.

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Two additional floating holidays
Tuition-free Extramural Study and Employee Degree Program
Tuition aid for external education
Cornell Children's Tuition Assistance Program