Mst Asm

Lowe's Home Centers•Longmont, CO

4d•Onsite

About The Position

The MST ASM is responsible for managing store opening and closing procedures, controlling expenses, and maintaining knowledge of industry trends. They identify sales opportunities, manage inventory and merchandising, and enhance the Pro customer experience. This role also drives a culture of safety, security, and shrink prevention. As a Manager-on-Duty (MOD), they provide full leadership over the store, driving engagement, customer service, staffing, and operational efficiency. They also coach associates, ensure proper staffing, manage associate response to call buttons, and maintain clean and safe aisles. The MST ASM is accountable for reset, service, and pricing activities, Live Nursery service, and supporting Ad Set execution. They are also responsible for product location accuracy through SIMS execution and feedback during reset and service execution. Other duties as assigned are also part of this role.

Requirements

2 Years Experience leading associates in a retail environment
3 Years Experience working in a fast-paced, cross-functional work environment
1 Year Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
1 Year Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
Experience using Microsoft Office Suite
Experience in retail store freight flow logistics (Operations ASM)

Nice To Haves

Bachelor’s degree Related field
5 Years Experience leading service associates in a retail or consumer service industry (Merchandising ASM)
5 Years Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
5 Years Experience leading support/operations associates in a retail or consumer service industry (Operations ASM)
3 Years Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
Experience working in the home improvement retail sector
Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)

Responsibilities

Team Leadership: Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area.
Sets clear and measurable service, and operational goals for the team, ensures the team’s effort supports those goals, and tracks progress on a daily basis.
Provides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level.
Manages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns.
Drives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed.
Serves as a primary escalation point for the most significant and impactful customer complaints.
Manages store opening and closing procedures.
Controls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan.
Identifies sales opportunities and gaps in inventory/merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performance.
Looks for ways within respective departments to enhance the Pro customer experience and drive Pro sales.
Anticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals.
Drives a culture of safety, security and shrink prevention throughout the store, ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity.
Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency.
Ensures depts are properly staffed for customer traffic, shifts associates for coverage as needed.
Manages associate response to call buttons.
Validates that aisles remain clean, safe and free of clutter.
Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders.
Seeks performance feedback from others and pursues self-development opportunities.
Proactively builds and maintains collaborative relationships with cross-functional partners.
Sets an example for others by adapting quickly and effectively to work challenges and organizational change.
Manages all reset, service and pricing activity within the store as well as Live Nursery service and watering as seasonal need requires.
Teaches and demonstrates effective use of Lowe’s selling and service model.
Support Ad Set execution through MST Flex endcap and promo space execution as well as validating promotional signage readiness.
Accountable to Product location space accuracy through SIMS execution and feedback during reset and service execution.