MSP Level II Technician

TeamLogic IT, Bountiful, UT•Bountiful, UT

4d•$50,000 - $65,000•Onsite

About The Position

We’re looking for a skilled Level 2 Managed IT Services Technician to support small-to-mid-size business clients. This role focuses on troubleshooting complex IT issues, maintaining secure and reliable systems, and delivering excellent customer service. We are centering our focus on in-person collaboration, requiring physical presence in the office for this role.

Requirements

2–5+ years MSP or IT support experience
Strong knowledge of Windows/Mac, Microsoft 365, Active Directory
Networking fundamentals (DNS, DHCP, VLANs, VPNs, Wi-Fi)
Experience with RMM/ticketing tools (e.g., NinjaOne, Autotask, ServiceNow, Zendesk)
Solid troubleshooting, communication, and time-management skills

Nice To Haves

IT certifications (CompTIA, Microsoft, etc.)
Cloud platforms (Azure, AWS, Google Cloud)
Scripting/automation (PowerShell, Bash)
Documentation and monitoring tools (IT Glue, Hudu, Auvik, etc.)
Previous MSP experience is a huge plus

Responsibilities

Provide advanced IT support for hardware, software, networks, and cloud systems
Manage escalated tickets and resolve issues quickly
Support networks (firewalls, switches, Wi-Fi, VPNs, etc.)
Maintain backups, security tools, and disaster recovery readiness
Communicate clearly with clients and document work performed
Assist with IT projects and mentor junior technicians
Participate in occasional on-call support for urgent issues
Bending, stooping, light wire pulling, splicing, installation of equipment, squatting
Receiving shipments
Answering the phone
Welcoming visitors and customers in person
IT Documentation
Solution engineering and collaboration
Responsiveness and availability for in-office communication
Some project management skills