MSP IT Support Engineer

Riverside Recruiting • Independence, OH

6d • Hybrid

About The Position

Technical support to clients
Prioritize and manage tickets
Phone and email correspondence
Resolve Level 1 and Level 2 support tickets
Escalate Level 3 tickets to senior engineers
Ensure satisfaction through responsive support
Troubleshoot and resolve wireless network issues
Respond to issues discovered by monitoring tools
Create, disable, and reset passwords and rights
Deploy desktops and laptops and train users
Detect and remove viruses and malware
Document configurations and changes
Printer installation and troubleshooting
Upgrade software and hardware
Office 365 email configuration
Install new applications
Migrate users/data

Requirements

• IT Support at a MSP
• Great communication
• Troubleshooting skills
• Background check, drug / nicotine screening

Responsibilities

• Technical support to clients
• Prioritize and manage tickets
• Phone and email correspondence
• Resolve Level 1 and Level 2 support tickets
• Escalate Level 3 tickets to senior engineers
• Ensure satisfaction through responsive support
• Troubleshoot and resolve wireless network issues
• Respond to issues discovered by monitoring tools
• Create, disable, and reset passwords and rights
• Deploy desktops and laptops and train users
• Detect and remove viruses and malware
• Document configurations and changes
• Printer installation and troubleshooting
• Upgrade software and hardware
• Office 365 email configuration
• Install new applications
• Migrate users/data

Benefits

• Mostly work-from-home
• On-site when unavoidable
• Paid training and certifications
• Laid-back culture and leadership
• Financially stable and growing company
• Company outings and team-building events
• Employee recognition and awards, open door policy
• Stay in our company condo in FL for vacation or to work remotely
• Professional development, paid certifications, continuing education
• Medical, dental, life insurance, wellness coach, 401k with company match
• PTO for vacation, holidays, sick days, birthday, new parents, work anniversary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees