About The Position

The Microsoft Dynamics 365 Consultant will configure and implement Customer Insights, Sales, Field Service, and Customer Service modules. The role works with cross-functional teams and stakeholders to design, configure, and deploy solutions aligned with client business needs, and supports adoption and transition to the platform. The position is onsite in the Harrisburg area of Pennsylvania from day one and is a 6+ month contract. Candidates must be local to Pennsylvania.

Requirements

  • At least 3 years of direct, hands-on experience configuring and implementing Microsoft Dynamics 365 Customer Insights, Sales, Field Service, and Customer Service modules within Microsoft Dataverse.
  • Experience as a Microsoft Dynamics 365 Consultant, particularly with Sales, Field Service, and Customer Service modules.
  • Strong knowledge of Dynamics 365 configuration, customization, implementation best practices, and solution deployments.
  • Excellent communication skills for client discussions and requirements sessions.
  • Familiarity with Dynamics 365 integrations, such as ERP systems and external data sources.
  • Strong understanding of business processes related to Customer Insights, Sales, Service, and Field Operations.
  • Strong problem-solving and technical troubleshooting skills.
  • Ability to manage multiple project tasks and priorities, and to work independently and as part of a team.
  • Experience with Agile and project management methodologies.
  • Bachelor's degree in computer science, computer engineering, or a relevant field.
  • Must be local to Pennsylvania and able to work onsite in the Harrisburg area from day one.

Nice To Haves

  • Experience with Power Platform, including Power Automate and Power Apps.
  • Microsoft Dynamics 365 certifications, such as MB-210, MB-230, MB-240, or related certifications.
  • Knowledge of industry-specific solutions, such as manufacturing, consumer packaged goods, or retail.
  • Familiarity with Microsoft Dataverse, Microsoft Azure, SQL Server, and other cloud technologies.

Responsibilities

  • Collaborate with stakeholders to understand business requirements and translate them into Dynamics 365 solutions, particularly for Customer Insights, Sales, Field Service, and Customer Service.
  • Configure and implement Dynamics 365 solutions to meet business objectives, processes, and workflows.
  • Support implementations end to end, from requirements gathering through deployment, testing, and go-live within Microsoft Dataverse.
  • Design and develop Dynamics 365 Sales, Field Service, and Customer Service customizations and configurations.
  • Coordinate data migrations and integrations, and troubleshoot issues with the team.
  • Work with project managers to define project timelines, scope, and resource allocation.
  • Provide post-implementation support, training, and troubleshooting.
  • Help develop training materials and user documentation to support adoption.
  • Stay current with Dynamics 365 features and updates and recommend best practices to stakeholders.
  • Troubleshoot and resolve issues involving Customer Insights, Sales, Field Service, and Customer Service.
  • Support client meetings and workshops to build stakeholder understanding and buy-in for project deliverables.
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