MS D365 CRM Functional Consultant

American IT Systems•Austin, TX

About The Position

The Resource shall have good hands-on experience on MS Dynamics CRM with below capabilities. Conducting business user/stakeholder workshops to elicit business requirements, understand the As Is process and based on information gathered chart out the To be process. Well-versed with requirements gathering and analysis, preparing business requirement and functional specification documents, test plans and test cases, UAT, end-user training, and coordination between onshore/offshore teams and business users. Resolve any conflict which might arise in understanding of what has been documented in all project-related artifacts. Coordinate with technology teams to plan out resourcing, deliverables, and timelines. Experience between 5 to 8 years with good communication skills, client-facing capabilities with a learning attitude and coordination with offshore/onshore and external teams.

Requirements

MS Dynamics CRM configuration 2011, 2013, 2015, 2016
Experience between 5 to 8 years
Good communication skills
Client-facing capabilities
Learning attitude
Coordination with offshore/onshore and external teams
10-15 years in IT, including at least 6-8 years in functional roles
At least 4-5 years on MSCRM (Version 2011/ 2013/ MSCRM 2016 and Dynamics 365 versions) in the role of a Business Analyst/Functional Consultant
Executed at least two end-to-end projects in MSCRM, that include complex functionality, integrations with multiple systems and global user base
Demonstrable experience in requirements gathering, analysis, documentation, customer review and sign off
Extensive experience in conducting workshops, interacting with Senior Business users and IT Stakeholders
Experience working in Agile/iterative methodology
Excellent communication and documentation skills

Nice To Haves

Manufacturing domain experience
Banking domain experience
Insurance domain experience

Responsibilities

Conducting business user/stakeholder workshops to elicit business requirements
Understand the As Is process and based on information gathered chart out the To be process
Requirements gathering and analysis
Preparing business requirement and functional specification documents
Preparing test plans and test cases
UAT
End-user training
Coordination between onshore/offshore teams and business users
Resolve any conflict which might arise in understanding of what has been documented in all project-related artifacts
Coordinate with technology teams to plan out resourcing, deliverables, and timelines
Provide support and quality assurance for delivered Microsoft Dynamics CRM solutions
Work with QA team lead to prepare test scenarios and test cases
Conduct solution testing and assist with user acceptance testing
Enable preparation of training materials and work with customer side champions in conduct of end user training