MS Coordinator

Christie Digital Systems Inc.•Cypress, CA

3d•$21 - $27•Remote

About The Position

The Managed Services Coordinator is responsible for coordinating service operations, inventory management, parts fulfillment, and customer support activities to ensure timely and efficient delivery of services. This role serves as a key point of contact for internal teams and customers, managing service-related requests, RMA processing, inventory accuracy, procurement activities, and project coordination. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while providing excellent customer service. Success in this role requires strong communication skills, problem-solving abilities, and experience working with inventory and service management systems in a fast-paced environment.

Requirements

High School Degree with some college
2-4 years on the job training
Usage of all common computer applications
Microsoft Products

Nice To Haves

College degree a Plus
Understand how to research and resolve all inventory integrity issues
Ability to source suppliers, negotiate pricing, and purchase non-stock requests via AMEX or purchase order.
Provide Internal Customers with Accurate answers to inquiries and follow up until resolved.
Amdocs
Oracle (JDE)
Service Work Order related experience.
Cinema related experience

Responsibilities

Provide exceptional customer service and support for service-related inquiries.
Coordinate parts ordering, inventory replenishment, and stock transfers.
Process and manage RMAs (Returned Material Authorizations).
Inventory Procurement and Management
Coordinate service projects and track progress to completion.
Collaborate with internal departments including Planning, Warehouse, Shipping, Purchasing, Accounting, Billing, and Field Service.
Perform stock transfers on CIL and Parts Service inventory replenishments
Inventory reconciliation of all CIL and Parts Service inventory levels, across Amdocs/FedEx/JDE systems, to ensure matching accuracy and take corrective action, if necessary.
Research and resolve inventory discrepancies and integrity issues.
Maintain accurate records and provide timely follow-up on customer and internal requests.