MRT Command Center Manager (Onsite)

RTX•Bridgeport, CT

23h•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. As the MRT Command Center Manager, you will oversee the coordination of all operations for the Mobile Repair Team. You will be responsible for budgeting, sales reporting, and operations planning as well as deploying partnerships with 3rd party vendors to expand the MRT group’s capability. This is a full-time position from Monday-Friday, based in Bridgeport, WV and performed onsite. Occasional travel up to 15% of the time may be required to support the business as needed.

Requirements

An Advanced Degree and a minimum of 5 years of experience in the aviation industry, OR a Bachelor’s Degree and minimum of 8 years of prior relevant experience, OR in lieu of a degree, a minimum of 12 years of prior relevant experience
This job requires a U.S. Person.

Nice To Haves

MBA or a similar business degree preferred
Prior leadership experience in Mobile Repair Team (MRT) Operations or a Field Services environment
Previous experience as an A&P Technician, Aerospace/Mechanical Engineer, or in a customer facing role handling negotiation
Understanding of commercial overview (i.e., Warranty, PPH, ESP)
Ability to work collaboratively and communicate effectively with all levels of internal and external stakeholders

Responsibilities

Managing the MRT command center team to ensure departmental and company objectives are met.
Ensure that the team meets customer requirements and expectations, escalations are effectively communicated and provide regular updates to the customer and other stakeholders on engine status, technical reports, cost estimates, invoices, and services to be offered.
Lead and support the digital transformation & the new roles and responsibilities of the MRT command center.
Work with RSM/Sales Support, field service managers, and the Customer First Center to build strong customer relationships & actively seek to improve customer experience.
Plan and allocate resource requirements to meet the company’s needs in a manner that adheres to company quality standards, achieves company target turn-around times and controls costs to agreed levels.
Coach and appraise staff performance (via performance connect) and handle disciplinary matters if necessary.
Ensure processes and procedures are being followed in line with Airworthiness requirements and Company Policies and Procedures.
Actively support the EHS Management System and ensure all team members adhere to EHS standards
Actively support Business Ethics and Export Controls and ensure all team members adhere to Company standards
Actively support Continuous Improvement activities whilst giving leadership and support for all CORE activities.
Ensure Labor Recovery and Overtime rates meet agreed targets.
Assist in the training of others, ensuring quality standards are maintained.
Ensure training is sufficient to meet requirements for engine, airworthiness, and human factors.
Maintain engine approvals and expand as required to ensure capability on P&WC products.
Actively support the management of tooling in conjunction with the Atlanta team.
Be aware of the commercial aspects of the work requirements and negotiate with the customer as appropriate
Ensure that technical documentation, work scope, reports and work files are correctly completed prior to commencement of work, updated throughout the build process and accurate and complete prior to release of the engine.
Work with Commercial leads to ensure all Warranty claims & invoices are filed in a timely manner
Actively participate in strategy development to enhance customer experience and meet the defined KPIs.